Hologram incident

G3 Profile (ICCID prefix 89464*) State Change Workflow Disruption

Notice Resolved View vendor source →

Hologram experienced a notice incident on July 8, 2026 affecting SIM Card Administrative Operations, lasting 18h 25m. The incident has been resolved; the full update timeline is below.

Started
Jul 08, 2026, 07:05 PM UTC
Resolved
Jul 09, 2026, 01:31 PM UTC
Duration
18h 25m
Detected by Pingoru
Jul 08, 2026, 07:05 PM UTC

Affected components

SIM Card Administrative Operations

Update timeline

  1. investigating Jul 08, 2026, 07:05 PM UTC

    We are aware of and investigating an issue impacting the ability to change SIM state on G3 profiles. We've engaged our providers and will provide further information as soon as it becomes available

  2. resolved Jul 09, 2026, 01:31 PM UTC

    Our internal testing, and partner carriers have confirmed this issue to be resolved, thank you for your patience