Hologram incident

G3 Profile (ICCID prefix 89464*) State Change Workflow Disruption

Resolved after 18 hours 25 minutes, affecting SIM Card Administrative Operations, on July 8, 2026.

resolved Jul 09, 2026, 01:31 PM UTC

Our internal testing, and partner carriers have confirmed this issue to be resolved, thank you for your patience

Started
Jul 08, 2026, 07:05 PM UTC
Resolved
Jul 09, 2026, 01:31 PM UTC
Duration
18h 25m
Detected by Pingoru
Jul 08, 2026, 07:05 PM UTC

Affected components

SIM Card Administrative Operations

Update timeline

  1. investigating Jul 08, 2026, 07:05 PM UTC

    We are aware of and investigating an issue impacting the ability to change SIM state on G3 profiles. We've engaged our providers and will provide further information as soon as it becomes available

  2. resolved Jul 09, 2026, 01:31 PM UTC

    Our internal testing, and partner carriers have confirmed this issue to be resolved, thank you for your patience

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