Hologram incident

Delayed reporting on US2 profiles (ICCID prefix 89148)

Major Resolved View vendor source →
Started
Apr 27, 2026, 09:11 PM UTC
Resolved
Apr 29, 2026, 12:32 AM UTC
Duration
1d 3h
Detected by Pingoru
Apr 27, 2026, 09:11 PM UTC

Affected components

Data Usage Reporting and Billing

Update timeline

  1. investigating Apr 27, 2026, 09:11 PM UTC

    Verizon is currently experiencing an issue where data usage/reporting is delayed on US2 profiles (Verizon-native). We are working with Verizon's team to get this resolved and the usage backfilled. We will provide updates as soon as we have further information. Reporting on all other profiles remains unaffected. Connectivity remains unaffected on all profiles.

  2. identified Apr 27, 2026, 09:37 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Apr 29, 2026, 12:32 AM UTC

    The issue with delayed reporting has been resolved and data has been successfully backfilled.

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