Hologram incident

Delayed reporting on US2 profiles (ICCID prefix 89148)

Hologram experienced a major incident on April 27, 2026 affecting Data Usage Reporting and Billing, lasting 1d 3h. The incident has been resolved; the full update timeline is below.

Started: Apr 27, 2026, 09:11 PM UTC
Resolved: Apr 29, 2026, 12:32 AM UTC
Duration: 1d 3h
Detected by Pingoru: Apr 27, 2026, 09:11 PM UTC

Affected components

Data Usage Reporting and Billing

Update timeline

investigating Apr 27, 2026, 09:11 PM UTC

Verizon is currently experiencing an issue where data usage/reporting is delayed on US2 profiles (Verizon-native). We are working with Verizon's team to get this resolved and the usage backfilled. We will provide updates as soon as we have further information. Reporting on all other profiles remains unaffected. Connectivity remains unaffected on all profiles.
identified Apr 27, 2026, 09:37 PM UTC

The issue has been identified and a fix is being implemented.
resolved Apr 29, 2026, 12:32 AM UTC

The issue with delayed reporting has been resolved and data has been successfully backfilled.