Resolved after 6 hours 26 minutes, affecting Cellular network connectivity and SMS over cellular, on October 22, 2026.
We have seen traffic start to recover.
Affected components
Update timeline
- investigating Oct 22, 2026, 03:47 PM UTC
One of our partners is experiencing issues that is affecting the ability to connect and transmit cellular data. Hologram is working with our carrier partner to identify and address the issue. This is only affecting Global-2 SIMs with the prefix 8935. Other profiles are unaffected.
- investigating Oct 22, 2026, 04:50 PM UTC
Existing 4G registrations established prior to the onset of the issue remain operational, and new as well as existing 2G/3G network registrations are not affected. New 4G network registration attempts initiated after the issue began continue to be impacted. We are working with our carrier partner to resolve this as soon as possible.
- monitoring Oct 22, 2026, 07:55 PM UTC
We have seen traffic start to recover.
- resolved Oct 22, 2026, 10:14 PM UTC
This incident has been resolved.
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