Resolved after 1 hour 13 minutes, affecting SIM management dashboard and Events and Alerts and 1 more, on April 16, 2026.
All services are restored and we are working through backlogs.
Affected components
SIM management dashboardEvents and AlertsREST APISMS over IPSIM Card Administrative OperationsHyper SIM eUICC OperationsInbound Messaging APIData Usage Reporting and Billing
Update timeline
- investigating Apr 16, 2026, 12:56 PM UTC
We are currently investigating an issue with restoring the API services post-maintenance. We are working to restore services as soon as possible.
- identified Apr 16, 2026, 01:12 PM UTC
We have identified the source of the issue extending maintenance and are currently implementing a fix.
- identified Apr 16, 2026, 01:25 PM UTC
Services are coming back online as we continue to work on fixes.
- identified Apr 16, 2026, 01:37 PM UTC
We are continuing to bring services back online.
- monitoring Apr 16, 2026, 01:44 PM UTC
All services are restored and we are working through backlogs.
- resolved Apr 16, 2026, 02:10 PM UTC
This incident has been resolved.
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