Hologram incident

API maintenance extended.

Critical Resolved View vendor source →

Hologram experienced a critical incident on April 16, 2026 affecting SIM management dashboard and Events and Alerts and 1 more component, lasting 1h 13m. The incident has been resolved; the full update timeline is below.

Started
Apr 16, 2026, 12:56 PM UTC
Resolved
Apr 16, 2026, 02:10 PM UTC
Duration
1h 13m
Detected by Pingoru
Apr 16, 2026, 12:56 PM UTC

Affected components

SIM management dashboardEvents and AlertsREST APISMS over IPSIM Card Administrative OperationsHyper SIM eUICC OperationsInbound Messaging APIData Usage Reporting and Billing

Update timeline

  1. investigating Apr 16, 2026, 12:56 PM UTC

    We are currently investigating an issue with restoring the API services post-maintenance. We are working to restore services as soon as possible.

  2. identified Apr 16, 2026, 01:12 PM UTC

    We have identified the source of the issue extending maintenance and are currently implementing a fix.

  3. identified Apr 16, 2026, 01:25 PM UTC

    Services are coming back online as we continue to work on fixes.

  4. identified Apr 16, 2026, 01:37 PM UTC

    We are continuing to bring services back online.

  5. monitoring Apr 16, 2026, 01:44 PM UTC

    All services are restored and we are working through backlogs.

  6. resolved Apr 16, 2026, 02:10 PM UTC

    This incident has been resolved.