Hologram incident

USA-2 profile activations failing. Connectivity not impacted.

Resolved after 20 hours 32 minutes, affecting SIM Card Administrative Operations, on August 25, 2026.

investigating Aug 25, 2026, 12:38 AM UTC

We are currently investigating the issue. This does not impact connectivity for activated USA-2 profiles and only impacts the activation of new USA-2 profiles.

Started
Aug 25, 2026, 12:38 AM UTC
Resolved
Aug 25, 2026, 09:11 PM UTC
Duration
20h 32m
Detected by Pingoru
Aug 25, 2026, 12:38 AM UTC

Affected components

SIM Card Administrative Operations

Update timeline

  1. investigating Aug 25, 2026, 12:38 AM UTC

    We are currently investigating the issue. This does not impact connectivity for activated USA-2 profiles and only impacts the activation of new USA-2 profiles.

  2. resolved Aug 25, 2026, 09:11 PM UTC

    This incident has been resolved.

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