Resolved after 18 hours 31 minutes, affecting Hyper SIM eUICC Operations and SIM card operations, on September 23, 2026.
We are continuing to investigate this issue.
Affected components
Hyper SIM eUICC OperationsSIM card operations
Update timeline
- investigating Sep 23, 2026, 09:33 PM UTC
We are currently experiencing a partial outage on our Global-2 profiles when performing some eUICC operations. We are actively working with our upstream partners to get this back to normal as soon as possible. Connectivity remains unaffected on Global-2 profiles. All other profiles remain unaffected along with their eUICC operations.
- investigating Sep 24, 2026, 02:01 PM UTC
We are continuing to investigate this issue.
- resolved Sep 24, 2026, 04:05 PM UTC
This incident has been resolved.
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