Hologram incident
Global-3 profiles unable to send or receive SMS on AT&T
Resolved after 5 days 22 hours, affecting SMS over cellular, on October 9, 2026.
A fix has been implemented and we are monitoring the results. Our tests are now all successful but devices might need to start a new data session before SMS can be successful.
Affected components
Update timeline
- investigating Oct 09, 2026, 04:52 PM UTC
We are currently investigating an issue where our Global-3 profiles cannot send or receive SMS messages when connected to AT&T. These same profiles do not have any issues with other networks. Data transfer remains unaffected. All other profiles remain unaffected.
- investigating Oct 09, 2026, 04:59 PM UTC
We are continuing to investigate this issue.
- monitoring Oct 14, 2026, 08:57 PM UTC
A fix has been implemented and we are monitoring the results. Our tests are now all successful but devices might need to start a new data session before SMS can be successful.
- resolved Oct 15, 2026, 03:24 PM UTC
This incident has been resolved.
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