Hologram experienced a minor incident on July 28, 2025 affecting SIM Card Administrative Operations and Hyper SIM EUICC Operations, lasting 1h 19m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 28, 2025, 07:59 PM UTC
We are currently experiencing delays in SIM-related operations due to an increased backlog. This may impact the following services: • SIM activations • State changes (e.g., suspensions, reactivations) • Plan changes Our team is actively working to process the backlog and restore normal operation times as soon as possible. We apologize for any inconvenience and appreciate your patience. For urgent requests or further assistance, please reach out to our support team.
- identified Jul 28, 2025, 08:22 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Jul 28, 2025, 09:19 PM UTC
This incident has been resolved.