Hologram incident

Connectivity issues on G3 SIMs/profiles (89464*)

Hologram experienced a major incident on October 2, 2025 affecting Global Cellular Data Network and SMS over cellular - Device Terminated and 1 more component, lasting 3h 6m. The incident has been resolved; the full update timeline is below.

Started: Oct 02, 2025, 02:50 PM UTC
Resolved: Oct 02, 2025, 05:57 PM UTC
Duration: 3h 6m
Detected by Pingoru: Oct 02, 2025, 02:50 PM UTC

Affected components

Global Cellular Data NetworkSMS over cellular - Device TerminatedSMS over cellular - Device Originated

Update timeline

investigating Oct 02, 2025, 02:50 PM UTC

We are currently investigating a reported issue on our G3 SIMs/profiles (ICCID prefix 89464*). We are seeing high percentages of packet loss with both existing and new data sessions. We are actively working with our upstream partners on a resolution. We will provide updates as more information becomes available.
resolved Oct 02, 2025, 05:57 PM UTC

Issue has been resolved.