HeyGen Outage History

HeyGen is up right now

HeyGen had 28 outages in the last 2 years totaling 30h 18m of downtime — averaging 1.2 incidents per month.

There were 28 HeyGen outages since June 27, 2025 totaling 30h 18m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.heygen.com

Minor May 19, 2026

Elevated Error Rates across APP and API

Detected by Pingoru
May 19, 2026, 11:11 PM UTC
Resolved
May 19, 2026, 11:11 PM UTC
Duration
—
Affected: https://api.liveavatar.comhttps://app.liveavatar.com
Timeline · 2 updates
  1. identified May 19, 2026, 10:59 PM UTC

    Status: Identified We're observed elevated error rates across APP and API. All sessions appear to be affected. We've identified issue and rolling out a fix. Affected components https://api.liveavatar.com (Degraded performance) https://app.liveavatar.com (Degraded performance)

  2. resolved May 19, 2026, 11:11 PM UTC

    Status: Resolved A hotfix was deployed, error rates are normalized. We're now monitoring. Affected components https://api.liveavatar.com (Operational) https://app.liveavatar.com (Operational)

Read the full incident report →

Minor April 29, 2026

"Generate Result" Button Not Responding

Detected by Pingoru
Apr 29, 2026, 06:01 PM UTC
Resolved
Apr 29, 2026, 06:01 PM UTC
Duration
—
Timeline · 2 updates
  1. monitoring Apr 29, 2026, 06:00 PM UTC

    Status: Monitoring https://www.heygenverse.com/a/f2f4f441-aa1a-4ada-9200-aa7d1a79e07f

  2. resolved Apr 29, 2026, 06:01 PM UTC

    Status: Resolved https://www.heygenverse.com/a/f2f4f441-aa1a-4ada-9200-aa7d1a79e07f

Read the full incident report →

Minor April 26, 2026

Elevated Errors for APIs

Detected by Pingoru
Apr 26, 2026, 01:06 AM UTC
Resolved
Apr 26, 2026, 01:06 AM UTC
Duration
—
Affected: https://api.heygen.com
Timeline · 2 updates
  1. monitoring Apr 25, 2026, 08:05 PM UTC

    Status: Monitoring We identified an issue with our apis and deployed a fix. We are continuing to monitor. Affected components https://api.heygen.com (Degraded performance)

  2. resolved Apr 26, 2026, 01:06 AM UTC

    Status: Resolved This incident has been resolved. Affected components https://api.heygen.com (Operational)

Read the full incident report →

Minor April 14, 2026

App not operational

Detected by Pingoru
Apr 14, 2026, 07:12 PM UTC
Resolved
Apr 14, 2026, 07:12 PM UTC
Duration
—
Affected: https://www.heygen.comhttps://api.liveavatar.comhttps://app.heygen.comhttps://api.heygen.comhttps://www.liveavatar.comhttps://app.liveavatar.com
Timeline · 3 updates
  1. investigating Apr 14, 2026, 06:13 PM UTC

    Status: Investigating We have identified an issue that cause the HeyGen platform to be not operational Affected components https://api.heygen.com (Full outage) https://api.liveavatar.com (Full outage) https://app.liveavatar.com (Full outage) https://www.liveavatar.com (Full outage) https://www.heygen.com (Full outage) https://app.heygen.com (Full outage)

  2. monitoring Apr 14, 2026, 07:01 PM UTC

    Status: Monitoring App should be operational now Affected components https://www.heygen.com (Operational) https://app.heygen.com (Operational) https://api.heygen.com (Operational) https://api.liveavatar.com (Operational) https://app.liveavatar.com (Operational) https://www.liveavatar.com (Operational)

  3. resolved Apr 14, 2026, 07:12 PM UTC

    Status: Resolved The platform is fully operational now. Affected components https://api.heygen.com (Operational) https://api.liveavatar.com (Operational) https://app.liveavatar.com (Operational) https://www.liveavatar.com (Operational) https://www.heygen.com (Operational) https://app.heygen.com (Operational)

Read the full incident report →

Minor April 13, 2026

Slow video creation

Detected by Pingoru
Apr 13, 2026, 09:45 PM UTC
Resolved
Apr 13, 2026, 09:45 PM UTC
Duration
—
Affected: https://app.heygen.comhttps://api.heygen.com
Timeline · 4 updates
  1. investigating Apr 13, 2026, 03:48 PM UTC

    Status: Investigating We have identified an issue where the creation of videos aren't getting processed.

  2. investigating Apr 13, 2026, 05:03 PM UTC

    Status: Investigating We have identified an issue where the creation of videos aren't getting processed. Affected components https://app.heygen.com (Partial outage) https://api.heygen.com (Partial outage)

  3. monitoring Apr 13, 2026, 07:34 PM UTC

    Status: Monitoring The issue should be mostly resolved now. Some workflows might have failed during that period. We're actively monitoring for any more errors. Affected components https://api.heygen.com (Operational) https://app.heygen.com (Operational)

  4. resolved Apr 13, 2026, 09:45 PM UTC

    Status: Resolved The issue has been resolved. Affected components https://app.heygen.com (Operational) https://api.heygen.com (Operational)

Read the full incident report →

Minor April 1, 2026

Database issues

Detected by Pingoru
Apr 01, 2026, 06:49 PM UTC
Resolved
Apr 01, 2026, 06:49 PM UTC
Duration
—
Affected: https://api.liveavatar.comhttps://app.heygen.comhttps://api.heygen.comhttps://app.liveavatar.com
Timeline · 4 updates
  1. identified Apr 01, 2026, 06:24 PM UTC

    Status: Identified We've identified an issue in the LiveAvatar database connections. We are looking into a fix right now. It's degrading some sessions from starting. Affected components https://api.liveavatar.com (Degraded performance)

  2. identified Apr 01, 2026, 06:30 PM UTC

    Status: Identified We're investigating a table lock issue which is degrading service across both LiveAvatar + HeyGen services. Affected components https://app.liveavatar.com (Degraded performance) https://app.heygen.com (Degraded performance) https://api.heygen.com (Degraded performance) https://api.liveavatar.com (Degraded performance)

  3. monitoring Apr 01, 2026, 06:42 PM UTC

    Status: Monitoring We've mitigated the issue - still identifying the root cause of the spike. Estimated that issues started appearing around 30 mins ago. Affected components https://app.heygen.com (Operational) https://api.heygen.com (Operational) https://api.liveavatar.com (Operational) https://app.liveavatar.com (Operational)

  4. resolved Apr 01, 2026, 06:49 PM UTC

    Status: Resolved Incident is now resolved. Error rates and general system health are back to normal ranges. We will follow up with a root cause analysis once investigation is complete. Affected components https://app.liveavatar.com (Operational) https://app.heygen.com (Operational) https://api.heygen.com (Operational) https://api.liveavatar.com (Operational)

Read the full incident report →

Minor March 26, 2026

Site is slow

Detected by Pingoru
Mar 26, 2026, 07:22 AM UTC
Resolved
Mar 26, 2026, 07:22 AM UTC
Duration
—
Affected: https://app.heygen.comhttps://api.heygen.com
Timeline · 2 updates
  1. investigating Mar 26, 2026, 07:08 AM UTC

    Status: Investigating Heygen site is slow Affected components https://app.heygen.com (Degraded performance) https://api.heygen.com (Degraded performance)

  2. resolved Mar 26, 2026, 07:22 AM UTC

    Status: Resolved incident is resolved Affected components https://app.heygen.com (Operational) https://api.heygen.com (Operational)

Read the full incident report →

Minor February 20, 2026

API Product service hinderince

Detected by Pingoru
Feb 20, 2026, 11:13 PM UTC
Resolved
Feb 20, 2026, 11:13 PM UTC
Duration
—
Affected: https://api.heygen.com
Timeline · 2 updates
  1. investigating Feb 20, 2026, 10:50 PM UTC

    Status: Investigating We are investigating an issue with our API service. Expect lower availability during this time. Affected components https://api.heygen.com (Degraded performance)

  2. resolved Feb 20, 2026, 11:13 PM UTC

    Status: Resolved The issue has been resolved Affected components https://api.heygen.com (Operational)

Read the full incident report →

Minor February 6, 2026

Voice cache degradation

Detected by Pingoru
Feb 06, 2026, 07:44 PM UTC
Resolved
Feb 06, 2026, 07:44 PM UTC
Duration
—
Affected: https://app.heygen.comhttps://api.heygen.com
Timeline · 2 updates
  1. investigating Feb 06, 2026, 07:25 PM UTC

    Status: Investigating We had a voice cache degradation where some generations were not executed and multi-scene videos would have been impacted. The issue began around 3am PST Affected components https://api.heygen.com (Partial outage) https://app.heygen.com (Partial outage)

  2. resolved Feb 06, 2026, 07:44 PM UTC

    Status: Resolved We have identified the problem and put in a correction. Service should be behaving as usual. The cache was in a bad state and some speech audio generations would have been corrupted. This issue began with a deployment on our side at 3am PST. So any videos between then and 1130am PST might have been impacted Affected components https://app.heygen.com (Operational) https://api.heygen.com (Operational)

Read the full incident report →

Minor February 4, 2026

Video Agent Service Degraded

Detected by Pingoru
Feb 04, 2026, 01:10 AM UTC
Resolved
Feb 04, 2026, 01:10 AM UTC
Duration
—
Timeline · 3 updates
  1. identified Feb 04, 2026, 12:34 AM UTC

    Status: Identified Video Agent service (web & API) is currently degraded

  2. identified Feb 04, 2026, 12:56 AM UTC

    Status: Identified We have identified the cause and are working to implement a fix.

  3. resolved Feb 04, 2026, 01:10 AM UTC

    Status: Resolved The issue has been resolved. All services are operating normally.

Read the full incident report →

Minor February 2, 2026

Avatar iv backlog is high

Detected by Pingoru
Feb 02, 2026, 07:53 PM UTC
Resolved
Feb 02, 2026, 07:53 PM UTC
Duration
—
Affected: https://www.heygen.com
Timeline · 3 updates
  1. investigating Feb 02, 2026, 05:48 PM UTC

    Status: Investigating We are currently investigating an issue with our avatar iv model generation. Until resolved, generation time will be significantly increased. Affected components https://www.heygen.com (Degraded performance)

  2. resolved Feb 02, 2026, 07:51 PM UTC

    Status: Resolved The issue has been resolved. Affected components https://www.heygen.com (Operational)

  3. resolved Feb 02, 2026, 07:53 PM UTC

    Status: Resolved This issue has been resolved. Avatar IV jobs will be resume normal processing. Affected components https://www.heygen.com (Operational)

Read the full incident report →

Minor January 30, 2026

Video Generation Degraded

Detected by Pingoru
Jan 30, 2026, 09:44 PM UTC
Resolved
Jan 30, 2026, 09:44 PM UTC
Duration
—
Affected: https://app.heygen.comhttps://api.heygen.com
Timeline · 2 updates
  1. investigating Jan 30, 2026, 09:10 PM UTC

    Status: Investigating Video generation degraded due to internal API issue. Affected components https://app.heygen.com (Degraded performance) https://api.heygen.com (Degraded performance)

  2. resolved Jan 30, 2026, 09:44 PM UTC

    Status: Resolved This issue was resolved. Affected components https://app.heygen.com (Operational) https://api.heygen.com (Operational)

Read the full incident report →