There were 9 HeyGen outages since February 4, 2026. Each is summarised below — incident details, duration, and resolution information.
Status: Monitoring https://www.heygenverse.com/a/f2f4f441-aa1a-4ada-9200-aa7d1a79e07f
Status: Resolved https://www.heygenverse.com/a/f2f4f441-aa1a-4ada-9200-aa7d1a79e07f
Status: Monitoring We identified an issue with our apis and deployed a fix. We are continuing to monitor. Affected components https://api.heygen.com (Degraded performance)
Status: Resolved This incident has been resolved. Affected components https://api.heygen.com (Operational)
Status: Investigating We have identified an issue that cause the HeyGen platform to be not operational Affected components https://api.heygen.com (Full outage) https://api.liveavatar.com (Full outage) https://app.liveavatar.com (Full outage) https://www.liveavatar.com (Full outage) https://www.heygen.com (Full outage) https://app.heygen.com (Full outage)
Status: Monitoring App should be operational now Affected components https://www.heygen.com (Operational) https://app.heygen.com (Operational) https://api.heygen.com (Operational) https://api.liveavatar.com (Operational) https://app.liveavatar.com (Operational) https://www.liveavatar.com (Operational)
Status: Resolved The platform is fully operational now. Affected components https://api.heygen.com (Operational) https://api.liveavatar.com (Operational) https://app.liveavatar.com (Operational) https://www.liveavatar.com (Operational) https://www.heygen.com (Operational) https://app.heygen.com (Operational)
Status: Investigating We have identified an issue where the creation of videos aren't getting processed.
Status: Investigating We have identified an issue where the creation of videos aren't getting processed. Affected components https://app.heygen.com (Partial outage) https://api.heygen.com (Partial outage)
Status: Monitoring The issue should be mostly resolved now. Some workflows might have failed during that period. We're actively monitoring for any more errors. Affected components https://api.heygen.com (Operational) https://app.heygen.com (Operational)
Status: Resolved The issue has been resolved. Affected components https://app.heygen.com (Operational) https://api.heygen.com (Operational)
Status: Identified We've identified an issue in the LiveAvatar database connections. We are looking into a fix right now. It's degrading some sessions from starting. Affected components https://api.liveavatar.com (Degraded performance)
Status: Identified We're investigating a table lock issue which is degrading service across both LiveAvatar + HeyGen services. Affected components https://app.liveavatar.com (Degraded performance) https://app.heygen.com (Degraded performance) https://api.heygen.com (Degraded performance) https://api.liveavatar.com (Degraded performance)
Status: Monitoring We've mitigated the issue - still identifying the root cause of the spike. Estimated that issues started appearing around 30 mins ago. Affected components https://app.heygen.com (Operational) https://api.heygen.com (Operational) https://api.liveavatar.com (Operational) https://app.liveavatar.com (Operational)
Status: Resolved Incident is now resolved. Error rates and general system health are back to normal ranges. We will follow up with a root cause analysis once investigation is complete. Affected components https://app.liveavatar.com (Operational) https://app.heygen.com (Operational) https://api.heygen.com (Operational) https://api.liveavatar.com (Operational)
Status: Investigating Heygen site is slow Affected components https://app.heygen.com (Degraded performance) https://api.heygen.com (Degraded performance)
Status: Resolved incident is resolved Affected components https://app.heygen.com (Operational) https://api.heygen.com (Operational)
Status: Investigating We are investigating an issue with our API service. Expect lower availability during this time. Affected components https://api.heygen.com (Degraded performance)
Status: Resolved The issue has been resolved Affected components https://api.heygen.com (Operational)
Status: Investigating We had a voice cache degradation where some generations were not executed and multi-scene videos would have been impacted. The issue began around 3am PST Affected components https://api.heygen.com (Partial outage) https://app.heygen.com (Partial outage)
Status: Resolved We have identified the problem and put in a correction. Service should be behaving as usual. The cache was in a bad state and some speech audio generations would have been corrupted. This issue began with a deployment on our side at 3am PST. So any videos between then and 1130am PST might have been impacted Affected components https://app.heygen.com (Operational) https://api.heygen.com (Operational)
Status: Identified Video Agent service (web & API) is currently degraded
Status: Identified We have identified the cause and are working to implement a fix.
Status: Resolved The issue has been resolved. All services are operating normally.
Pingoru polls HeyGen's status page every 5 minutes and alerts you the moment it reports an issue — before your customers do.
5 free monitors · No credit card required