HeyGen Outage History

HeyGen is up right now

HeyGen had 31 outages in the last 2 years totaling 2m of downtime — averaging 1.3 incidents per month.

There were 31 HeyGen outages since October 21, 2025 totaling 2m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.heygen.com

Minor September 19, 2026

HeyGen Video Workflow Failures

Detected by Pingoru
Sep 19, 2026, 05:20 AM UTC
Resolved
Sep 19, 2026, 05:20 AM UTC
Duration
—
Affected: https://app.heygen.com
Timeline · 2 updates
  1. identified Sep 18, 2026, 11:03 PM UTC

    Status: Identified We’re investigating an issue affecting some video generation requests. The issue has been identified. Affected components https://app.heygen.com (Degraded performance)

  2. resolved Sep 19, 2026, 05:20 AM UTC

    Status: Resolved The incident has been resolved, and the service is now operating normally. Thank you for your patience. Affected components https://app.heygen.com (Operational)

Read the full incident report →

Minor September 16, 2026

Seedance Outage

Detected by Pingoru
Sep 16, 2026, 06:57 PM UTC
Resolved
Sep 16, 2026, 06:57 PM UTC
Duration
—
Affected: https://app.heygen.comhttps://api.heygen.com
Timeline · 2 updates
  1. monitoring Sep 16, 2026, 06:55 PM UTC

    Status: Monitoring Between 8:00AM and 11:00AM PST, Seedance requests failed or timed out. We've deployed a fix and error rates have returned to normal. We're continuing to monitor. Requests that failed during this window were not charged and can be retried now. We'll follow up if anything changes. Affected components https://app.heygen.com (Partial outage) https://api.heygen.com (Partial outage)

  2. resolved Sep 16, 2026, 06:57 PM UTC

    Status: Resolved Requests that failed during this window were not charged and can be retried now. We'll follow up if anything changes. Affected components https://app.heygen.com (Operational) https://api.heygen.com (Operational)

Read the full incident report →

Minor September 9, 2026

Video Agent GET /v3/video-agents/{session_id} 404s on all new sessions

Detected by Pingoru
Sep 09, 2026, 11:03 PM UTC
Resolved
Sep 09, 2026, 11:03 PM UTC
Duration
—
Affected: https://api.heygen.com
Timeline · 2 updates
  1. identified Sep 09, 2026, 07:25 PM UTC

    Status: Identified Root cause identified. A fix is rolling out shortly. Some users may also see permission errors on new videos in the dashboard — we're confirming whether that's related. Affected components https://api.heygen.com (Partial outage)

  2. resolved Sep 09, 2026, 11:03 PM UTC

    Status: Resolved The incident has been resolved. Affected components https://api.heygen.com (Operational)

Read the full incident report →

Minor August 20, 2026

Increase load on our DB causing service degradation

Detected by Pingoru
Aug 20, 2026, 05:20 AM UTC
Resolved
Aug 20, 2026, 05:20 AM UTC
Duration
—
Timeline · 2 updates
  1. investigating Aug 20, 2026, 04:14 AM UTC

    Status: Investigating Team is investigating the cause expect slow downs on services.

  2. resolved Aug 20, 2026, 05:20 AM UTC

    Status: Resolved The issue has been resolved.

Read the full incident report →

Minor August 17, 2026

Degraded Service

Detected by Pingoru
Aug 17, 2026, 06:54 PM UTC
Resolved
Aug 17, 2026, 06:54 PM UTC
Duration
—
Affected: https://api.liveavatar.comhttps://app.heygen.comhttps://api.heygen.comhttps://www.liveavatar.comhttps://app.liveavatar.com
Timeline · 4 updates
  1. identified Aug 17, 2026, 03:26 PM UTC

    Status: Identified Several services across HeyGen + LiveAvatar are degraded. Affected components https://www.liveavatar.com (Degraded performance) https://app.heygen.com (Degraded performance) https://api.heygen.com (Degraded performance) https://api.liveavatar.com (Degraded performance) https://app.liveavatar.com (Degraded performance)

  2. resolved Aug 17, 2026, 03:54 PM UTC

    Status: Resolved We identified the source of the performance errors and resolved them. Services are back to normal. Affected components https://app.heygen.com (Operational) https://api.heygen.com (Operational) https://api.liveavatar.com (Operational) https://app.liveavatar.com (Operational) https://www.liveavatar.com (Operational)

  3. monitoring Aug 17, 2026, 04:30 PM UTC

    Status: Monitoring Services may be susceptible to temporary degradation in performance. A fix has been identified. We are waiting on GitHub to deploy it to all services Affected components https://api.liveavatar.com (Operational) https://app.liveavatar.com (Operational) https://www.liveavatar.com (Operational) https://app.heygen.com (Operational) https://api.heygen.com (Operational)

  4. resolved Aug 17, 2026, 06:54 PM UTC

    Status: Resolved We have resolved the issue. Services are back to normal Affected components https://app.heygen.com (Operational) https://api.heygen.com (Operational) https://api.liveavatar.com (Operational) https://app.liveavatar.com (Operational) https://www.liveavatar.com (Operational)

Read the full incident report →

Minor August 13, 2026

Elevated video translate latency and failure

Detected by Pingoru
Aug 13, 2026, 03:13 PM UTC
Resolved
Aug 13, 2026, 03:13 PM UTC
Duration
—
Timeline · 3 updates
  1. investigating Aug 13, 2026, 05:36 AM UTC

    Status: Investigating We are aware of of elevated video translate latency and failure rate, we are working on mitigating it

  2. monitoring Aug 13, 2026, 09:51 AM UTC

    Status: Monitoring We've identified the cause and are rolling out a fix; some jobs may still see delays while we work through the backlog.

  3. resolved Aug 13, 2026, 03:13 PM UTC

    Status: Resolved This issue is resolved

Read the full incident report →

Minor July 30, 2026

Slow down/Limited Capabilities

Detected by Pingoru
Jul 30, 2026, 06:18 PM UTC
Resolved
Jul 30, 2026, 06:18 PM UTC
Duration
—
Timeline · 2 updates
  1. investigating Jul 30, 2026, 05:35 PM UTC

    Status: Investigating A spike is slowing down multiple services. We are investigating the issue and expect slow performance until it is fixed.

  2. resolved Jul 30, 2026, 06:18 PM UTC

    Status: Resolved The problem has been identified and mitigated.

Read the full incident report →

Minor July 24, 2026

Temporary Outages

Detected by Pingoru
Jul 24, 2026, 03:14 AM UTC
Resolved
Jul 24, 2026, 03:14 AM UTC
Duration
—
Affected: https://api.liveavatar.comhttps://app.liveavatar.com
Timeline · 2 updates
  1. identified Jul 24, 2026, 01:31 AM UTC

    Status: Identified Flaky sessions. Investigating and mitigating Affected components https://api.liveavatar.com (Degraded performance) https://app.liveavatar.com (Degraded performance)

  2. resolved Jul 24, 2026, 03:14 AM UTC

    Status: Resolved Mitigated issue Affected components https://app.liveavatar.com (Operational) https://api.liveavatar.com (Operational)

Read the full incident report →

Minor July 1, 2026

Service Outage

Detected by Pingoru
Jul 01, 2026, 11:33 PM UTC
Resolved
Jul 01, 2026, 11:33 PM UTC
Duration
—
Affected: https://api.liveavatar.comhttps://app.heygen.comhttps://api.heygen.comhttps://app.liveavatar.com
Timeline · 5 updates
  1. investigating Jul 01, 2026, 07:54 PM UTC

    Status: Investigating Services are experiencing outages. Investigating the root cause. Affected components https://app.heygen.com (Full outage) https://api.heygen.com (Full outage) https://api.liveavatar.com (Full outage) https://app.liveavatar.com (Full outage)

  2. monitoring Jul 01, 2026, 08:02 PM UTC

    Status: Monitoring We have identified the issue and reverted the changes. Site is operational now; monitoring for further issues. Affected components https://app.liveavatar.com (Operational) https://app.heygen.com (Operational) https://api.heygen.com (Operational) https://api.liveavatar.com (Operational)

  3. investigating Jul 01, 2026, 09:01 PM UTC

    Status: Investigating Services are experiencing outages. Triaging in process. Affected components https://app.heygen.com (Full outage) https://api.heygen.com (Full outage) https://api.liveavatar.com (Partial outage) https://app.liveavatar.com (Partial outage)

  4. investigating Jul 01, 2026, 09:12 PM UTC

    Status: Investigating We have reverted the deployment that caused the issue. The site is operational, and we are investigating the root cause. Affected components https://app.heygen.com (Degraded performance) https://api.heygen.com (Degraded performance) https://api.liveavatar.com (Degraded performance) https://app.liveavatar.com (Degraded performance)

  5. resolved Jul 01, 2026, 11:33 PM UTC

    Status: Resolved We have resolved the issue. Services are back to normal. Affected components https://app.heygen.com (Operational) https://api.heygen.com (Operational) https://api.liveavatar.com (Operational) https://app.liveavatar.com (Operational)

Read the full incident report →

Minor June 30, 2026

GPU Vendor Issue

Detected by Pingoru
Jun 30, 2026, 08:46 PM UTC
Resolved
Jun 30, 2026, 08:46 PM UTC
Duration
—
Affected: https://api.liveavatar.comhttps://www.liveavatar.com
Timeline · 2 updates
  1. identified Jun 30, 2026, 07:28 PM UTC

    Status: Identified Due to a lack in GPUs available - we're seeing an increase in outages and a degradation in performance. Affected components https://api.liveavatar.com (Partial outage) https://www.liveavatar.com (Degraded performance)

  2. resolved Jun 30, 2026, 08:46 PM UTC

    Status: Resolved We've scaled up number of instances and we're no longer seeing an increase in errors. Affected components https://api.liveavatar.com (Operational) https://www.liveavatar.com (Operational)

Read the full incident report →

Minor June 22, 2026

Degraded Performance

Detected by Pingoru
Jun 22, 2026, 09:10 PM UTC
Resolved
Jun 22, 2026, 09:10 PM UTC
Duration
—
Affected: https://app.heygen.comhttps://api.heygen.com
Timeline · 3 updates
  1. investigating Jun 22, 2026, 08:01 PM UTC

    Status: Investigating We have identified an issue resulting in degraded performance for the web application and API service. Affected components https://api.heygen.com (Degraded performance) https://app.heygen.com (Degraded performance)

  2. monitoring Jun 22, 2026, 08:38 PM UTC

    Status: Monitoring Issue has been resolved. Services have recovered, and we are monitoring for continued stability. Affected components https://app.heygen.com (Operational) https://api.heygen.com (Operational)

  3. resolved Jun 22, 2026, 09:10 PM UTC

    Status: Resolved Issue has been resolved. Affected components https://app.heygen.com (Operational) https://api.heygen.com (Operational)

Read the full incident report →

Minor June 18, 2026

Temporary Outage

Detected by Pingoru
Jun 18, 2026, 07:39 AM UTC
Resolved
Jun 18, 2026, 07:39 AM UTC
Duration
—
Affected: https://app.heygen.comhttps://api.heygen.com
Timeline · 2 updates
  1. identified Jun 18, 2026, 07:37 AM UTC

    Status: Identified We have identified and resolved the issue resulting in the temporary outage of the web app and api service errors and are currently monitoring closely to prevent any further issues. Affected components https://app.heygen.com (Degraded performance) https://api.heygen.com (Degraded performance)

  2. resolved Jun 18, 2026, 07:39 AM UTC

    Status: Resolved This issue has been resolved. We saw elevated errors on the web app and api service between 11:45pm PT / 60:45 UTC and 12:10am PT / 07:10 UTC. Affected components https://app.heygen.com (Operational) https://api.heygen.com (Operational)

Read the full incident report →

Minor May 19, 2026

Elevated Error Rates across APP and API

Detected by Pingoru
May 19, 2026, 11:11 PM UTC
Resolved
May 19, 2026, 11:11 PM UTC
Duration
—
Affected: https://api.liveavatar.comhttps://app.liveavatar.com
Timeline · 2 updates
  1. identified May 19, 2026, 10:59 PM UTC

    Status: Identified We're observed elevated error rates across APP and API. All sessions appear to be affected. We've identified issue and rolling out a fix. Affected components https://api.liveavatar.com (Degraded performance) https://app.liveavatar.com (Degraded performance)

  2. resolved May 19, 2026, 11:11 PM UTC

    Status: Resolved A hotfix was deployed, error rates are normalized. We're now monitoring. Affected components https://api.liveavatar.com (Operational) https://app.liveavatar.com (Operational)

Read the full incident report →

Minor April 29, 2026

"Generate Result" Button Not Responding

Detected by Pingoru
Apr 29, 2026, 06:01 PM UTC
Resolved
Apr 29, 2026, 06:01 PM UTC
Duration
—
Timeline · 2 updates
  1. monitoring Apr 29, 2026, 06:00 PM UTC

    Status: Monitoring https://www.heygenverse.com/a/f2f4f441-aa1a-4ada-9200-aa7d1a79e07f

  2. resolved Apr 29, 2026, 06:01 PM UTC

    Status: Resolved https://www.heygenverse.com/a/f2f4f441-aa1a-4ada-9200-aa7d1a79e07f

Read the full incident report →

Minor April 26, 2026

Elevated Errors for APIs

Detected by Pingoru
Apr 26, 2026, 01:06 AM UTC
Resolved
Apr 26, 2026, 01:06 AM UTC
Duration
—
Affected: https://api.heygen.com
Timeline · 2 updates
  1. monitoring Apr 25, 2026, 08:05 PM UTC

    Status: Monitoring We identified an issue with our apis and deployed a fix. We are continuing to monitor. Affected components https://api.heygen.com (Degraded performance)

  2. resolved Apr 26, 2026, 01:06 AM UTC

    Status: Resolved This incident has been resolved. Affected components https://api.heygen.com (Operational)

Read the full incident report →

Minor April 14, 2026

App not operational

Detected by Pingoru
Apr 14, 2026, 07:12 PM UTC
Resolved
Apr 14, 2026, 07:12 PM UTC
Duration
—
Affected: https://www.heygen.comhttps://api.liveavatar.comhttps://app.heygen.comhttps://api.heygen.comhttps://www.liveavatar.comhttps://app.liveavatar.com
Timeline · 3 updates
  1. investigating Apr 14, 2026, 06:13 PM UTC

    Status: Investigating We have identified an issue that cause the HeyGen platform to be not operational Affected components https://api.heygen.com (Full outage) https://api.liveavatar.com (Full outage) https://app.liveavatar.com (Full outage) https://www.liveavatar.com (Full outage) https://www.heygen.com (Full outage) https://app.heygen.com (Full outage)

  2. monitoring Apr 14, 2026, 07:01 PM UTC

    Status: Monitoring App should be operational now Affected components https://www.heygen.com (Operational) https://app.heygen.com (Operational) https://api.heygen.com (Operational) https://api.liveavatar.com (Operational) https://app.liveavatar.com (Operational) https://www.liveavatar.com (Operational)

  3. resolved Apr 14, 2026, 07:12 PM UTC

    Status: Resolved The platform is fully operational now. Affected components https://api.heygen.com (Operational) https://api.liveavatar.com (Operational) https://app.liveavatar.com (Operational) https://www.liveavatar.com (Operational) https://www.heygen.com (Operational) https://app.heygen.com (Operational)

Read the full incident report →

Minor April 13, 2026

Slow video creation

Detected by Pingoru
Apr 13, 2026, 09:45 PM UTC
Resolved
Apr 13, 2026, 09:45 PM UTC
Duration
—
Affected: https://app.heygen.comhttps://api.heygen.com
Timeline · 4 updates
  1. investigating Apr 13, 2026, 03:48 PM UTC

    Status: Investigating We have identified an issue where the creation of videos aren't getting processed.

  2. investigating Apr 13, 2026, 05:03 PM UTC

    Status: Investigating We have identified an issue where the creation of videos aren't getting processed. Affected components https://app.heygen.com (Partial outage) https://api.heygen.com (Partial outage)

  3. monitoring Apr 13, 2026, 07:34 PM UTC

    Status: Monitoring The issue should be mostly resolved now. Some workflows might have failed during that period. We're actively monitoring for any more errors. Affected components https://api.heygen.com (Operational) https://app.heygen.com (Operational)

  4. resolved Apr 13, 2026, 09:45 PM UTC

    Status: Resolved The issue has been resolved. Affected components https://app.heygen.com (Operational) https://api.heygen.com (Operational)

Read the full incident report →

Minor April 1, 2026

Database issues

Detected by Pingoru
Apr 01, 2026, 06:49 PM UTC
Resolved
Apr 01, 2026, 06:49 PM UTC
Duration
—
Affected: https://api.liveavatar.comhttps://app.heygen.comhttps://api.heygen.comhttps://app.liveavatar.com
Timeline · 4 updates
  1. identified Apr 01, 2026, 06:24 PM UTC

    Status: Identified We've identified an issue in the LiveAvatar database connections. We are looking into a fix right now. It's degrading some sessions from starting. Affected components https://api.liveavatar.com (Degraded performance)

  2. identified Apr 01, 2026, 06:30 PM UTC

    Status: Identified We're investigating a table lock issue which is degrading service across both LiveAvatar + HeyGen services. Affected components https://app.liveavatar.com (Degraded performance) https://app.heygen.com (Degraded performance) https://api.heygen.com (Degraded performance) https://api.liveavatar.com (Degraded performance)

  3. monitoring Apr 01, 2026, 06:42 PM UTC

    Status: Monitoring We've mitigated the issue - still identifying the root cause of the spike. Estimated that issues started appearing around 30 mins ago. Affected components https://app.heygen.com (Operational) https://api.heygen.com (Operational) https://api.liveavatar.com (Operational) https://app.liveavatar.com (Operational)

  4. resolved Apr 01, 2026, 06:49 PM UTC

    Status: Resolved Incident is now resolved. Error rates and general system health are back to normal ranges. We will follow up with a root cause analysis once investigation is complete. Affected components https://app.liveavatar.com (Operational) https://app.heygen.com (Operational) https://api.heygen.com (Operational) https://api.liveavatar.com (Operational)

Read the full incident report →

Minor March 26, 2026

Site is slow

Detected by Pingoru
Mar 26, 2026, 07:22 AM UTC
Resolved
Mar 26, 2026, 07:22 AM UTC
Duration
—
Affected: https://app.heygen.comhttps://api.heygen.com
Timeline · 2 updates
  1. investigating Mar 26, 2026, 07:08 AM UTC

    Status: Investigating Heygen site is slow Affected components https://app.heygen.com (Degraded performance) https://api.heygen.com (Degraded performance)

  2. resolved Mar 26, 2026, 07:22 AM UTC

    Status: Resolved incident is resolved Affected components https://app.heygen.com (Operational) https://api.heygen.com (Operational)

Read the full incident report →

Minor February 20, 2026

API Product service hinderince

Detected by Pingoru
Feb 20, 2026, 11:13 PM UTC
Resolved
Feb 20, 2026, 11:13 PM UTC
Duration
—
Affected: https://api.heygen.com
Timeline · 2 updates
  1. investigating Feb 20, 2026, 10:50 PM UTC

    Status: Investigating We are investigating an issue with our API service. Expect lower availability during this time. Affected components https://api.heygen.com (Degraded performance)

  2. resolved Feb 20, 2026, 11:13 PM UTC

    Status: Resolved The issue has been resolved Affected components https://api.heygen.com (Operational)

Read the full incident report →

Minor February 6, 2026

Voice cache degradation

Detected by Pingoru
Feb 06, 2026, 07:44 PM UTC
Resolved
Feb 06, 2026, 07:44 PM UTC
Duration
—
Affected: https://app.heygen.comhttps://api.heygen.com
Timeline · 2 updates
  1. investigating Feb 06, 2026, 07:25 PM UTC

    Status: Investigating We had a voice cache degradation where some generations were not executed and multi-scene videos would have been impacted. The issue began around 3am PST Affected components https://api.heygen.com (Partial outage) https://app.heygen.com (Partial outage)

  2. resolved Feb 06, 2026, 07:44 PM UTC

    Status: Resolved We have identified the problem and put in a correction. Service should be behaving as usual. The cache was in a bad state and some speech audio generations would have been corrupted. This issue began with a deployment on our side at 3am PST. So any videos between then and 1130am PST might have been impacted Affected components https://app.heygen.com (Operational) https://api.heygen.com (Operational)

Read the full incident report →

Minor February 4, 2026

Video Agent Service Degraded

Detected by Pingoru
Feb 04, 2026, 01:10 AM UTC
Resolved
Feb 04, 2026, 01:10 AM UTC
Duration
—
Timeline · 3 updates
  1. identified Feb 04, 2026, 12:34 AM UTC

    Status: Identified Video Agent service (web & API) is currently degraded

  2. identified Feb 04, 2026, 12:56 AM UTC

    Status: Identified We have identified the cause and are working to implement a fix.

  3. resolved Feb 04, 2026, 01:10 AM UTC

    Status: Resolved The issue has been resolved. All services are operating normally.

Read the full incident report →

Minor February 2, 2026

Avatar iv backlog is high

Detected by Pingoru
Feb 02, 2026, 07:53 PM UTC
Resolved
Feb 02, 2026, 07:53 PM UTC
Duration
—
Affected: https://www.heygen.com
Timeline · 3 updates
  1. investigating Feb 02, 2026, 05:48 PM UTC

    Status: Investigating We are currently investigating an issue with our avatar iv model generation. Until resolved, generation time will be significantly increased. Affected components https://www.heygen.com (Degraded performance)

  2. resolved Feb 02, 2026, 07:51 PM UTC

    Status: Resolved The issue has been resolved. Affected components https://www.heygen.com (Operational)

  3. resolved Feb 02, 2026, 07:53 PM UTC

    Status: Resolved This issue has been resolved. Avatar IV jobs will be resume normal processing. Affected components https://www.heygen.com (Operational)

Read the full incident report →

Minor January 30, 2026

Video Generation Degraded

Detected by Pingoru
Jan 30, 2026, 09:44 PM UTC
Resolved
Jan 30, 2026, 09:44 PM UTC
Duration
—
Affected: https://app.heygen.comhttps://api.heygen.com
Timeline · 2 updates
  1. investigating Jan 30, 2026, 09:10 PM UTC

    Status: Investigating Video generation degraded due to internal API issue. Affected components https://app.heygen.com (Degraded performance) https://api.heygen.com (Degraded performance)

  2. resolved Jan 30, 2026, 09:44 PM UTC

    Status: Resolved This issue was resolved. Affected components https://app.heygen.com (Operational) https://api.heygen.com (Operational)

Read the full incident report →