HeyGen experienced a minor incident on July 24, 2026 affecting https://api.liveavatar.com and https://app.liveavatar.com, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
https://api.liveavatar.comhttps://app.liveavatar.com
Update timeline
- identified Jul 24, 2026, 01:31 AM UTC
Status: Identified Flaky sessions. Investigating and mitigating Affected components https://api.liveavatar.com (Degraded performance) https://app.liveavatar.com (Degraded performance)
- resolved Jul 24, 2026, 03:14 AM UTC
Status: Resolved Mitigated issue Affected components https://app.liveavatar.com (Operational) https://api.liveavatar.com (Operational)