HeyGen experienced a minor incident on June 30, 2026 affecting https://api.liveavatar.com and https://www.liveavatar.com, lasting 1h 18m. The incident has been resolved; the full update timeline is below.
Affected components
https://api.liveavatar.comhttps://www.liveavatar.com
Update timeline
- identified Jun 30, 2026, 07:28 PM UTC
Status: Identified Due to a lack in GPUs available - we're seeing an increase in outages and a degradation in performance. Affected components https://api.liveavatar.com (Partial outage) https://www.liveavatar.com (Degraded performance)
- resolved Jun 30, 2026, 08:46 PM UTC
Status: Resolved We've scaled up number of instances and we're no longer seeing an increase in errors. Affected components https://api.liveavatar.com (Operational) https://www.liveavatar.com (Operational)