HeyGen experienced a minor incident on September 16, 2026 affecting https://app.heygen.com and https://api.heygen.com, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Sep 16, 2026, 06:55 PM UTC
Status: Monitoring Between 8:00AM and 11:00AM PST, Seedance requests failed or timed out. We've deployed a fix and error rates have returned to normal. We're continuing to monitor. Requests that failed during this window were not charged and can be retried now. We'll follow up if anything changes. Affected components https://app.heygen.com (Partial outage) https://api.heygen.com (Partial outage)
- resolved Sep 16, 2026, 06:57 PM UTC
Status: Resolved Requests that failed during this window were not charged and can be retried now. We'll follow up if anything changes. Affected components https://app.heygen.com (Operational) https://api.heygen.com (Operational)