HeyGen incident

Video Agent GET /v3/video-agents/{session_id} 404s on all new sessions

Minor Resolved View vendor source →

HeyGen experienced a minor incident on September 9, 2026 affecting https://api.heygen.com, lasting 3h 38m. The incident has been resolved; the full update timeline is below.

Started
Sep 09, 2026, 07:25 PM UTC
Resolved
Sep 09, 2026, 11:03 PM UTC
Duration
3h 38m
Detected by Pingoru
Sep 09, 2026, 07:25 PM UTC

Affected components

https://api.heygen.com

Update timeline

  1. identified Sep 09, 2026, 07:25 PM UTC

    Status: Identified Root cause identified. A fix is rolling out shortly. Some users may also see permission errors on new videos in the dashboard — we're confirming whether that's related. Affected components https://api.heygen.com (Partial outage)

  2. resolved Sep 09, 2026, 11:03 PM UTC

    Status: Resolved The incident has been resolved. Affected components https://api.heygen.com (Operational)