HeyGen experienced a minor incident on April 13, 2026 affecting https://app.heygen.com and https://api.heygen.com, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 13, 2026, 03:48 PM UTC
Status: Investigating We have identified an issue where the creation of videos aren't getting processed.
- investigating Apr 13, 2026, 05:03 PM UTC
Status: Investigating We have identified an issue where the creation of videos aren't getting processed. Affected components https://app.heygen.com (Partial outage) https://api.heygen.com (Partial outage)
- monitoring Apr 13, 2026, 07:34 PM UTC
Status: Monitoring The issue should be mostly resolved now. Some workflows might have failed during that period. We're actively monitoring for any more errors. Affected components https://api.heygen.com (Operational) https://app.heygen.com (Operational)
- resolved Apr 13, 2026, 09:45 PM UTC
Status: Resolved The issue has been resolved. Affected components https://app.heygen.com (Operational) https://api.heygen.com (Operational)