HeyGen incident

Service Outage

Resolved after 3 hours 38 minutes, affecting https://api.liveavatar.com and https://app.heygen.com and 1 more, on July 1, 2026.

investigating Jul 01, 2026, 09:12 PM UTC

We have reverted the deployment that caused the issue. The site is operational, and we are investigating the root cause.

Started: Jul 01, 2026, 07:54 PM UTC
Resolved: Jul 01, 2026, 11:33 PM UTC
Duration: 3h 38m
Detected by Pingoru: Jul 01, 2026, 07:54 PM UTC

Affected components

https://api.liveavatar.comhttps://app.heygen.comhttps://api.heygen.comhttps://app.liveavatar.com

Update timeline

investigating Jul 01, 2026, 07:54 PM UTC

Services are experiencing outages. Investigating the root cause.
monitoring Jul 01, 2026, 08:02 PM UTC

We have identified the issue and reverted the changes. Site is operational now; monitoring for further issues.
investigating Jul 01, 2026, 09:01 PM UTC

Services are experiencing outages. Triaging in process.
investigating Jul 01, 2026, 09:12 PM UTC

We have reverted the deployment that caused the issue. The site is operational, and we are investigating the root cause.
resolved Jul 01, 2026, 11:33 PM UTC

We have resolved the issue. Services are back to normal.

Your product runs on more than HeyGen

Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.