HeyGen experienced a minor incident on July 1, 2026 affecting https://api.liveavatar.com and https://app.heygen.com and 1 more component, lasting 3h 38m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 01, 2026, 07:54 PM UTC
Status: Investigating Services are experiencing outages. Investigating the root cause. Affected components https://app.heygen.com (Full outage) https://api.heygen.com (Full outage) https://api.liveavatar.com (Full outage) https://app.liveavatar.com (Full outage)
- monitoring Jul 01, 2026, 08:02 PM UTC
Status: Monitoring We have identified the issue and reverted the changes. Site is operational now; monitoring for further issues. Affected components https://app.liveavatar.com (Operational) https://app.heygen.com (Operational) https://api.heygen.com (Operational) https://api.liveavatar.com (Operational)
- investigating Jul 01, 2026, 09:01 PM UTC
Status: Investigating Services are experiencing outages. Triaging in process. Affected components https://app.heygen.com (Full outage) https://api.heygen.com (Full outage) https://api.liveavatar.com (Partial outage) https://app.liveavatar.com (Partial outage)
- investigating Jul 01, 2026, 09:12 PM UTC
Status: Investigating We have reverted the deployment that caused the issue. The site is operational, and we are investigating the root cause. Affected components https://app.heygen.com (Degraded performance) https://api.heygen.com (Degraded performance) https://api.liveavatar.com (Degraded performance) https://app.liveavatar.com (Degraded performance)
- resolved Jul 01, 2026, 11:33 PM UTC
Status: Resolved We have resolved the issue. Services are back to normal. Affected components https://app.heygen.com (Operational) https://api.heygen.com (Operational) https://api.liveavatar.com (Operational) https://app.liveavatar.com (Operational)