HeyGen experienced a minor incident on May 19, 2026 affecting https://api.liveavatar.com and https://app.liveavatar.com, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
https://api.liveavatar.comhttps://app.liveavatar.com
Update timeline
- identified May 19, 2026, 10:59 PM UTC
Status: Identified We're observed elevated error rates across APP and API. All sessions appear to be affected. We've identified issue and rolling out a fix. Affected components https://api.liveavatar.com (Degraded performance) https://app.liveavatar.com (Degraded performance)
- resolved May 19, 2026, 11:11 PM UTC
Status: Resolved A hotfix was deployed, error rates are normalized. We're now monitoring. Affected components https://api.liveavatar.com (Operational) https://app.liveavatar.com (Operational)