HeyGen experienced a minor incident on August 17, 2026 affecting https://api.liveavatar.com and https://app.heygen.com and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Aug 17, 2026, 03:26 PM UTC
Status: Identified Several services across HeyGen + LiveAvatar are degraded. Affected components https://www.liveavatar.com (Degraded performance) https://app.heygen.com (Degraded performance) https://api.heygen.com (Degraded performance) https://api.liveavatar.com (Degraded performance) https://app.liveavatar.com (Degraded performance)
- resolved Aug 17, 2026, 03:54 PM UTC
Status: Resolved We identified the source of the performance errors and resolved them. Services are back to normal. Affected components https://app.heygen.com (Operational) https://api.heygen.com (Operational) https://api.liveavatar.com (Operational) https://app.liveavatar.com (Operational) https://www.liveavatar.com (Operational)
- monitoring Aug 17, 2026, 04:30 PM UTC
Status: Monitoring Services may be susceptible to temporary degradation in performance. A fix has been identified. We are waiting on GitHub to deploy it to all services Affected components https://api.liveavatar.com (Operational) https://app.liveavatar.com (Operational) https://www.liveavatar.com (Operational) https://app.heygen.com (Operational) https://api.heygen.com (Operational)
- resolved Aug 17, 2026, 06:54 PM UTC
Status: Resolved We have resolved the issue. Services are back to normal Affected components https://app.heygen.com (Operational) https://api.heygen.com (Operational) https://api.liveavatar.com (Operational) https://app.liveavatar.com (Operational) https://www.liveavatar.com (Operational)