HeyGen experienced a minor incident on April 14, 2026 affecting https://www.heygen.com and https://api.liveavatar.com and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 14, 2026, 06:13 PM UTC
Status: Investigating We have identified an issue that cause the HeyGen platform to be not operational Affected components https://api.heygen.com (Full outage) https://api.liveavatar.com (Full outage) https://app.liveavatar.com (Full outage) https://www.liveavatar.com (Full outage) https://www.heygen.com (Full outage) https://app.heygen.com (Full outage)
- monitoring Apr 14, 2026, 07:01 PM UTC
Status: Monitoring App should be operational now Affected components https://www.heygen.com (Operational) https://app.heygen.com (Operational) https://api.heygen.com (Operational) https://api.liveavatar.com (Operational) https://app.liveavatar.com (Operational) https://www.liveavatar.com (Operational)
- resolved Apr 14, 2026, 07:12 PM UTC
Status: Resolved The platform is fully operational now. Affected components https://api.heygen.com (Operational) https://api.liveavatar.com (Operational) https://app.liveavatar.com (Operational) https://www.liveavatar.com (Operational) https://www.heygen.com (Operational) https://app.heygen.com (Operational)