Resolved after 2 hours 50 minutes, affecting https://www.heygen.com and https://api.liveavatar.com and 1 more, on November 13, 2026.
LiveAvatar creation is back to normal speed. We're monitoring to confirm.
Affected components
Update timeline
- investigating Nov 13, 2026, 03:05 AM UTC
Since around 02:58 UTC, some videos created in the HeyGen web app and through the API are taking longer than usual to finish, and some may fail. We are investigating. If a video fails, please try generating it again.
- monitoring Nov 13, 2026, 03:26 AM UTC
We have applied a fix and video generation in the HeyGen web app and API is recovering; delays that began around 02:58 UTC are easing. We are monitoring closely. If a video failed during this time, please try generating it again.
- investigating Nov 13, 2026, 04:42 AM UTC
We're investigating slowness in LiveAvatar creation. We'll share an update soon.
- monitoring Nov 13, 2026, 05:56 AM UTC
LiveAvatar creation is back to normal speed. We're monitoring to confirm.
- resolved Nov 13, 2026, 06:50 AM UTC
We have resolved the issue. Services are back to normal.
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