HeyGen incident

Video Agent Outage

Minor Resolved View vendor source →

HeyGen experienced a minor incident on October 4, 2026, lasting 42m. The incident has been resolved; the full update timeline is below.

Started
Oct 04, 2026, 10:13 PM UTC
Resolved
Oct 04, 2026, 10:55 PM UTC
Duration
42m
Detected by Pingoru
Oct 04, 2026, 10:13 PM UTC

Update timeline

  1. investigating Oct 04, 2026, 10:13 PM UTC

    Status: Investigating We are investigating an issue with Video Agent chats not surfacing and loading

  2. resolved Oct 04, 2026, 10:55 PM UTC

    Status: Resolved Identified the rootcause and resolved. Video Agent is back.