HeyGen experienced a minor incident on June 18, 2026 affecting https://app.heygen.com and https://api.heygen.com, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jun 18, 2026, 07:37 AM UTC
Status: Identified We have identified and resolved the issue resulting in the temporary outage of the web app and api service errors and are currently monitoring closely to prevent any further issues. Affected components https://app.heygen.com (Degraded performance) https://api.heygen.com (Degraded performance)
- resolved Jun 18, 2026, 07:39 AM UTC
Status: Resolved This issue has been resolved. We saw elevated errors on the web app and api service between 11:45pm PT / 60:45 UTC and 12:10am PT / 07:10 UTC. Affected components https://app.heygen.com (Operational) https://api.heygen.com (Operational)