HeyGen experienced a minor incident on September 18, 2026 affecting https://app.heygen.com, lasting 6h 17m. The incident has been resolved; the full update timeline is below.
Affected components
https://app.heygen.com
Update timeline
- identified Sep 18, 2026, 11:03 PM UTC
Status: Identified We’re investigating an issue affecting some video generation requests. The issue has been identified. Affected components https://app.heygen.com (Degraded performance)
- resolved Sep 19, 2026, 05:20 AM UTC
Status: Resolved The incident has been resolved, and the service is now operating normally. Thank you for your patience. Affected components https://app.heygen.com (Operational)