HeyGen Outage History
HeyGen is up right nowPingoru has recorded 43 incidents for HeyGen: 42 in the last 12 months and 9 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 9 | 12 of 720 (2%) |
| May 2026 | 1 | 0 of 744 (0%) |
| June 2026 | 3 | 3 of 720 (0%) |
| July 2026 | 3 | 6 of 744 (1%) |
| August 2026 | 3 | 14 of 744 (2%) |
| September 2026 | 3 | 10 of 720 (1%) |
| October 2026 | 2 | 29 of 587 (5%) |
Incidents, newest first
Minor January 30, 2026 Video Generation Degraded 33m https://app.heygen.com, https://api.heygen.com
Started Jan 30, 2026, 09:10 PM UTC· resolved Jan 30, 2026, 09:44 PM UTC
- investigating Jan 30, 2026, 09:10 PM UTC
Video generation degraded due to internal API issue.
- resolved Jan 30, 2026, 09:44 PM UTC
This issue was resolved.
Minor January 22, 2026 Multiple Service Outage 2m
Started Jan 22, 2026, 12:17 AM UTC· resolved Jan 22, 2026, 12:19 AM UTC
No vendor updates were posted for this incident.
Major January 9, 2026 External API Partial Degradation 3h 49m
Started Jan 09, 2026, 04:51 PM UTC· resolved Jan 09, 2026, 08:40 PM UTC
No vendor updates were posted for this incident.
Major November 7, 2025 Partial outage for all generative workflows 34m
Started Nov 07, 2025, 10:38 PM UTC· resolved Nov 07, 2025, 11:12 PM UTC
No vendor updates were posted for this incident.
Minor November 3, 2025 Speech to Text Provider Increased Error Rate 24m
Started Nov 03, 2025, 02:53 PM UTC· resolved Nov 03, 2025, 03:17 PM UTC
No vendor updates were posted for this incident.
Notice October 31, 2025 Video generation error 1h 2m
Started Oct 31, 2025, 10:34 PM UTC· resolved Oct 31, 2025, 11:36 PM UTC
No vendor updates were posted for this incident.
Minor October 27, 2025 Issues loading website 34m
Started Oct 27, 2025, 10:52 PM UTC· resolved Oct 27, 2025, 11:27 PM UTC
No vendor updates were posted for this incident.
Minor October 21, 2025 Avatar iv generation is slower than usual 5h 10m
Started Oct 21, 2025, 05:41 PM UTC· resolved Oct 21, 2025, 10:51 PM UTC
No vendor updates were posted for this incident.