HeyGen incident

Elevated video translate latency and failure

Minor Resolved View vendor source →

HeyGen experienced a minor incident on August 13, 2026, lasting —. The incident has been resolved; the full update timeline is below.

Started
Aug 13, 2026, 03:13 PM UTC
Resolved
Aug 13, 2026, 03:13 PM UTC
Duration
—
Detected by Pingoru
Aug 13, 2026, 03:13 PM UTC

Update timeline

  1. investigating Aug 13, 2026, 05:36 AM UTC

    Status: Investigating We are aware of of elevated video translate latency and failure rate, we are working on mitigating it

  2. monitoring Aug 13, 2026, 09:51 AM UTC

    Status: Monitoring We've identified the cause and are rolling out a fix; some jobs may still see delays while we work through the backlog.

  3. resolved Aug 13, 2026, 03:13 PM UTC

    Status: Resolved This issue is resolved