HeyGen incident

incident fixed and monitoring

Minor Resolved View vendor source →

HeyGen experienced a minor incident on October 10, 2026, lasting 1d 4h. The incident has been resolved; the full update timeline is below.

Started
Oct 10, 2026, 12:37 AM UTC
Resolved
Oct 11, 2026, 04:56 AM UTC
Duration
1d 4h
Detected by Pingoru
Oct 10, 2026, 12:37 AM UTC

Update timeline

  1. monitoring Oct 10, 2026, 12:37 AM UTC

    Status: Monitoring Around 4,000 signed-in users received this error, 2,000 of which are not able to sign in at the end of the session. 800 of those 2,000 are returning users, and 1,200 of them are new users.

  2. resolved Oct 11, 2026, 04:56 AM UTC

    Status: Resolved incident resolved