Gorgias Outage History
Gorgias is up right nowPingoru has recorded 93 incidents for Gorgias: 86 in the last 12 months and 16 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 7 | 36 of 720 (5%) |
| May 2026 | 7 | 24 of 744 (3%) |
| June 2026 | 10 | 36 of 720 (5%) |
| July 2026 | 10 | 63 of 744 (8%) |
| August 2026 | 3 | 23 of 744 (3%) |
| September 2026 | 8 | 16 of 720 (2%) |
| October 2026 | 4 | 105 of 591 (18%) |
Incidents, newest first
Major March 20, 2026 AI Agent and Automation analytics are delayed 3h 26m AI Agent
Started Mar 20, 2026, 03:55 PM UTC· resolved Mar 20, 2026, 07:22 PM UTC
- investigating Mar 20, 2026, 03:55 PM UTC
We are currently investigating this issue.
- investigating Mar 20, 2026, 05:47 PM UTC
We are currently investigating this issue.
- resolved Mar 20, 2026, 07:22 PM UTC
This incident has been resolved.
Major March 17, 2026 Issues with Rule Execution and delivery of messages on europe-west4-e7f4 2h 5m europe-west4-e7f4
Started Mar 17, 2026, 12:31 PM UTC· resolved Mar 17, 2026, 02:37 PM UTC
- investigating Mar 17, 2026, 12:31 PM UTC
We are currently investigating a disruption affecting our ticketing workflow. This issue is causing delays in the ticket pipeline for the "europe-west4-e7f4" cluster and is preventing outbound customer messages from being delivered, and rules from being executed for some users. Our engineering team is actively investigating and monitoring the system.
- investigating Mar 17, 2026, 01:01 PM UTC
We're continuing to investigate the issue and can confirm that the impact also extends towards the synchronisation of data across our integrations (including messaging channels such as gmail). We apologize for the inconvenience caused and are actively looking towards resolving the behavior.
- identified Mar 17, 2026, 01:35 PM UTC
Our team was able to identify the issue as being associated to the freezing our asynchronous message broker that was leading to us being unable to process any incoming traffic from our integrations as well as execute actions on the ticket pipeline. We've now unblocked the processing of the queues and are actively monitoring the progress of the recovery.
- monitoring Mar 17, 2026, 01:48 PM UTC
We can confirm that our systems are now running as expected. Our team is continuing to monitor the issue and also analyzing any eventual loss to initiate the appropriate recovery protocols.
- resolved Mar 17, 2026, 02:37 PM UTC
We can now confirm that everything is working as expected now and executed necessary data recovery protocols. Users should not be facing any further issues to this end.
Notice March 16, 2026 Outlook Email Integration - Disconnected 3h 53m Outlook
Started Mar 16, 2026, 06:52 AM UTC· resolved Mar 16, 2026, 10:46 AM UTC
- identified Mar 16, 2026, 06:52 AM UTC
We are continuing to work on a fix for this issue.
- identified Mar 16, 2026, 06:54 AM UTC
We sincerely apologize for the inconvenience. We are aware that some Outlook email integrations have become disconnected, preventing users from reconnecting. We understand the impact on your workflow and are treating this with the highest priority. Our team has identified the root cause and is actively working on a fix. Once the fix is deployed, the affected integrations will be automatically restored, no action is required from you. We will provide another update once the fix has been deployed. Thank you for your patience.
- monitoring Mar 16, 2026, 09:34 AM UTC
We have identified and resolved the root cause of the Outlook email integration disconnections. Our team is now actively restoring all affected integrations and recovering any messages that may have been missed during the disruption. No action is required on your end. Integrations will be reconnected automatically, and any pending messages will be processed shortly. We will provide a final update once full recovery has been confirmed. We sincerely apologize for the inconvenience and thank you for your patience.
- identified Mar 16, 2026, 10:09 AM UTC
While most of the Outlook integration are re-activated and their missed messages have been imported correctly, we identified some Outlook integrations which have not been. While we are working to reconnect them, and then import missing emails, we encourage you to setup forwarding email integration (documentation available here: https://docs.gorgias.com/en-US/send-and-receive-email-from-gorgias-using-automatic-forwarding-1656317). In addition to be more reliable, forwarding integrations are also less intrusive and more scalable than Outlook and Google email integrations. If you do switch to forwarding integration, you will have to run an historical import on the last day (step 4), to import missed emails. We will continue to keep you posted on the full resolution of the incident, and the import of missed messages.
- resolved Mar 16, 2026, 10:46 AM UTC
Our team has successfully reactivated the vast majority of affected integrations; approximately 97% have been restored automatically. Import of any missed inbound messages during the disruption is currently in progress and may take some time to complete. A small minority of integrations (about 3%) could not be automatically reactivated because their underlying credentials had expired. If your Outlook integration still appears deactivated, you will need to manually reconnect it from your helpdesk settings. You should have received an email notification about the deactivation. As an alternative, you can also set up a forwarding email integration, which is not affected by this issue as mentioned perviously. We apologize for the disruption and appreciate your patience as we finalize the data import for the restored integrations.
Major March 9, 2026 The chat application is unavailable 32m Live Chat
Started Mar 09, 2026, 06:07 PM UTC· resolved Mar 09, 2026, 06:40 PM UTC
- investigating Mar 09, 2026, 06:07 PM UTC
The chat application is currently unavailable for most shoppers. The team is looking into the issue.
- monitoring Mar 09, 2026, 06:14 PM UTC
The issue has been resolved, and the chat is functioning normally again. We will continue to monitor the situation.
- resolved Mar 09, 2026, 06:40 PM UTC
This incident has been resolved.
Critical March 9, 2026 Bad gateway error when accessing the helpdesk 7h REST API, Web App, Mobile Apps, us-central1-c433
Started Mar 09, 2026, 01:34 PM UTC· resolved Mar 09, 2026, 08:34 PM UTC
- investigating Mar 09, 2026, 01:34 PM UTC
We are currently investigating this issue.
- monitoring Mar 09, 2026, 03:53 PM UTC
What happened: A network issue affecting part of our infrastructure caused the Helpdesk API and related services to go down. This was triggered by unplanned updates from our cloud provider that led to unexpected network instability. We know this was frustrating and unfortunately outside of your control. When: Started: 2026-03-09 at 12:30 UTC Mitigated: 2026-03-09 at 15:00 UTC Impact: During this time, the web app, mobile app, and main Helpdesk API were unavailable. If you tried to access your helpdesk, you would have seen a 502 error. We know how disruptive that can be, and we sincerely apologize for the inconvenience this caused you and your business. Current status: The issue has been mitigated. We've restored traffic and validated core functionality, and we're continuing to closely monitor things to make sure everything stays stable. We'll share more updates if anything changes.
- resolved Mar 09, 2026, 08:34 PM UTC
This incident has been resolved.
Major March 9, 2026 Analytics delayed for some users 1h 5m
Started Mar 09, 2026, 12:27 PM UTC· resolved Mar 09, 2026, 01:32 PM UTC
- identified Mar 09, 2026, 12:27 PM UTC
We've identified the issue on analytics data processing and currently working on a fix.
- monitoring Mar 09, 2026, 01:05 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 09, 2026, 01:32 PM UTC
The issue regarding analytics has been resolved
Minor March 9, 2026 Delayed processing of messages and automated actions 47m us-central1-d8ff, us-central1-c433
Started Mar 09, 2026, 11:18 AM UTC· resolved Mar 09, 2026, 12:05 PM UTC
- investigating Mar 09, 2026, 11:18 AM UTC
We identified an issue with an internal infrastructure component that is causing delays in message processing and automated actions. Our team is actively investigating and working on a resolution.
- identified Mar 09, 2026, 11:33 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Mar 09, 2026, 11:58 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 09, 2026, 12:05 PM UTC
This incident has been resolved.
Major March 2, 2026 Knowledge Hub Impact / Recent tickets not up-to-date –
Started Mar 02, 2026, 11:07 AM UTC· resolved Mar 02, 2026, 11:07 AM UTC
- resolved Mar 02, 2026, 11:07 AM UTC
This incident has been resolved. The recent tickets will start showing correctly inside the Knowledge Hub shortly.
Major February 28, 2026 AI Agent – Knowledge Base Degradation 1h 11m
Started Feb 28, 2026, 04:47 PM UTC· resolved Feb 28, 2026, 05:59 PM UTC
- monitoring Feb 28, 2026, 04:47 PM UTC
We are currently experiencing a degradation affecting our AI Agent's ability to fetch and search knowledge base content. As a result, the AI Agent may struggle to retrieve relevant articles and provide accurate responses.
- resolved Feb 28, 2026, 05:59 PM UTC
This incident has been resolved.
Major February 3, 2026 Ticket views not up-to-date 1h 29m us-east1-c94b
Started Feb 03, 2026, 07:39 AM UTC· resolved Feb 03, 2026, 09:09 AM UTC
- identified Feb 03, 2026, 07:39 AM UTC
There is a delay in processing ticket data for the views and the data might not be up-to-date. We are working to fix the issue.
- resolved Feb 03, 2026, 09:09 AM UTC
There is a delay in processing ticket data for the views and the data might not be up-to-date. We are working to fix the issue.
Minor January 27, 2026 Cloudflare incident affecting helpdesk (US clusters) 16h 31m us-central1-d8ff, us-central1-c433
Started Jan 27, 2026, 08:48 PM UTC· resolved Jan 28, 2026, 01:20 PM UTC
- identified Jan 27, 2026, 08:48 PM UTC
We’re monitoring an ongoing Cloudflare incident impacting helpdesk performance on two US-based clusters. Other regions are unaffected at this time.
- resolved Jan 28, 2026, 01:20 PM UTC
This incident has been resolved.
Critical January 14, 2026 Increased error rate across our platform on us-east1-c94b 31m us-east1-c94b
Started Jan 14, 2026, 03:29 PM UTC· resolved Jan 14, 2026, 04:01 PM UTC
- investigating Jan 14, 2026, 03:29 PM UTC
We are currently experiencing issues on our platform that may impact users across most features of the application. You may notice errors during the usage of functionalities including ticket management, responding to inquiries, managing rules, and performing searches. Our engineering and support teams are actively investigating the issue to identify the root cause. We will provide updates as we gather more information. Thank you for your patience as we work to resolve this matter.
- monitoring Jan 14, 2026, 03:45 PM UTC
The issue seems to have been caused by a temporary issue on the database for this cluster. Our team is continuing to dig further into the root cause, however the impact is now mitigated and users should no longer face any further issues in using the platform.
- resolved Jan 14, 2026, 04:01 PM UTC
We can now confirm that users should no longer face any further impact to this end. Apologies for the inconvenience caused.
Major December 19, 2025 Helpdesk web application slowness 5h 20m Web App
Started Dec 19, 2025, 08:52 AM UTC· resolved Dec 19, 2025, 02:13 PM UTC
- investigating Dec 19, 2025, 08:52 AM UTC
We are currently investigating slowness on the helpdesk-web-app. Investigations are on-going but initial efforts have shown that it might be related to third-party extensions. If you experience heavily-degraded performance, you should be able to use the application without issues in incognito mode.
- resolved Dec 19, 2025, 02:13 PM UTC
We've identified the issue as being caused by third-party browser extensions. If you experience slowness, please try disabling your browser extensions, then close the affected tab and reopen the app. Simply refreshing the tab may not fully resolve the issue.
Major December 17, 2025 Increased error rate and delayed message processing 1h 3m REST API, Web App
Started Dec 17, 2025, 03:15 PM UTC· resolved Dec 17, 2025, 04:19 PM UTC
- investigating Dec 17, 2025, 03:15 PM UTC
There are increased error rates and delayed message processing on one of our US clusters, we're investigating the problem.
- monitoring Dec 17, 2025, 03:39 PM UTC
We've identified the issue and implemented a fix, we're now monitoring the situation to make sure it doesn't happen again.
- resolved Dec 17, 2025, 04:19 PM UTC
After monitoring the situation for some time, we can confirm that this incident has been resolved.
Major December 15, 2025 Slowness on Helpdesk 9h 5m Web App
Started Dec 15, 2025, 12:47 PM UTC· resolved Dec 15, 2025, 09:53 PM UTC
- investigating Dec 15, 2025, 12:47 PM UTC
We are currently investigating the issue.
- investigating Dec 15, 2025, 01:42 PM UTC
We’re currently investigating the issue and working to gain clarity on the root cause.
- monitoring Dec 15, 2025, 02:33 PM UTC
Following several actions on the production, we are monitoring the results closely. Don’t hesitate to reach out to the support team to notify them of any slowness you might experience further.
- resolved Dec 15, 2025, 09:53 PM UTC
The issue affecting real-time updates delivered via our real-time infrastructure has been mitigated. Our team has scheduled upcoming work to improve the stability and performance of real-time updates across web and mobile clients.
Minor December 9, 2025 Delay in Knowledge updates sync for AI Agent 1h 25m AI Agent
Started Dec 09, 2025, 10:09 PM UTC· resolved Dec 09, 2025, 11:34 PM UTC
- identified Dec 09, 2025, 10:09 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Dec 09, 2025, 11:22 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 09, 2025, 11:34 PM UTC
This incident has been resolved.
Minor December 9, 2025 Knowledge sync delay in AI Agent 42m AI Agent
Started Dec 09, 2025, 04:05 PM UTC· resolved Dec 09, 2025, 04:47 PM UTC
- monitoring Dec 09, 2025, 04:05 PM UTC
A update has been implemented to better handle large payload and we are monitoring the delay.
- resolved Dec 09, 2025, 04:47 PM UTC
This incident has been resolved.
Major December 5, 2025 Several Gorgias components down due to a third-party provider outage 1h 30m REST API, AI Agent, Customer Help Center website, Custom Domains
Started Dec 05, 2025, 09:22 AM UTC· resolved Dec 05, 2025, 10:52 AM UTC
- investigating Dec 05, 2025, 09:22 AM UTC
One of our major third-party providers (Cloudflare) is currently experiencing issues, making several components of our platform down or degraded. We're currently investigating the extent of the problem.
- monitoring Dec 05, 2025, 09:28 AM UTC
The incident has been marked as resolved by our third-party provider (Cloudflare) at 09:20 UTC. We can confirm that impacted systems are coming back online on our end, we're actively monitoring the situation before confirming full resolution.
- investigating Dec 05, 2025, 10:10 AM UTC
The following components have been impacted during Cloudflare's outage: Uploads, AI Agent on Chat, Phone transcriptions and Help Center. We can confirm full resolution on them, but we're still investigating the impact on Shopify customers.
- resolved Dec 05, 2025, 10:52 AM UTC
After looking into it, we haven't noticed any meaningful impact on our Shopify customers, and we can now confirm full resolution of this incident. In the event that you encounter a sync issue between Shopify and Gorgias platforms, please be aware that it will be automatically retried as per usual.
Notice December 2, 2025 Instability with real time updates 1h 16m
Started Dec 02, 2025, 06:52 PM UTC· resolved Dec 02, 2025, 08:08 PM UTC
- identified Dec 02, 2025, 06:52 PM UTC
We’ve identified an issue causing degraded performance in real-time updates. You may notice delays or missing updates in the ticket view. As a workaround, you can refresh the page to see latest changes in the ticket. We’re actively working on restoring full stability and will provide updates shortly. Thank you for your patience.
- identified Dec 02, 2025, 07:07 PM UTC
We’ve identified an issue causing degraded performance in real-time updates and we have deployed the fix. We are seeing signs of improvement and will continue to monitor. Thank you for your patience.
- monitoring Dec 02, 2025, 07:25 PM UTC
We are observing improvements in performance and will continue to closely monitor the system.
- resolved Dec 02, 2025, 08:08 PM UTC
The Incident was resolved.
Minor December 2, 2025 Shopify orders data sync is delayed in search and AI Shopping assistant ... 8h 46m Web App, us-east4-5f09
Started Dec 02, 2025, 02:44 AM UTC· resolved Dec 02, 2025, 11:30 AM UTC
- identified Dec 02, 2025, 02:44 AM UTC
- Searching for customers by order number might return outdated results. - AI Shopping assistant stats might not be up-to-date We identified the issue and are working on the solution.
- monitoring Dec 02, 2025, 04:45 AM UTC
Mitigated the issues, monitoring the issue. - Searching for customers by order number might return outdated results. - AI Shopping assistant stats might not be up-to-date We identified the issue and are working on the solution.
- monitoring Dec 02, 2025, 05:50 AM UTC
Mitigated the issues, monitoring the issue. - Searching for customers by order number might return outdated results. - AI Shopping assistant stats might not be up-to-date We identified the issue and are working on the solution.
- monitoring Dec 02, 2025, 08:37 AM UTC
Mitigated the issues, monitoring the issue. - Searching for customers by order number might return outdated results. - AI Shopping assistant stats might not be up-to-date We identified the issue and are working on the solution.
- resolved Dec 02, 2025, 11:30 AM UTC
Incident was resolved.
Major December 1, 2025 All actions should now be working as usual 4h 29m Web App
Started Dec 01, 2025, 03:37 AM UTC· resolved Dec 01, 2025, 08:06 AM UTC
- identified Dec 01, 2025, 03:37 AM UTC
We are continuing to work on a fix for this issue.
- monitoring Dec 01, 2025, 03:40 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 01, 2025, 08:06 AM UTC
A fix has been implemented and we are monitoring the results.
Major November 28, 2025 Live updates on events may not pop up as expected 2h 38m Web App, us-central1-c433
Started Nov 28, 2025, 08:06 PM UTC· resolved Nov 28, 2025, 10:44 PM UTC
- identified Nov 28, 2025, 08:06 PM UTC
Live updates one real time events (e.g "Ticket created", "Sarah is typing", "Customer updated" etc) may be delayed or not shown as expected. This does not affect the operations themselves, which are operating as usual. We are currently investigating the issue and working on a solution. Thanks for your patience while we're working on solving the situation.
- identified Nov 28, 2025, 08:13 PM UTC
Live updates one real time events (e.g "Ticket created", "Sarah is typing", "Customer updated" etc) may be delayed or not shown as expected. This does not affect the operations themselves, which are operating as usual. We are currently investigating the issue and working on a solution. Thanks for your patience while we're working on solving the situation.
- identified Nov 28, 2025, 08:14 PM UTC
Live updates one real time events (e.g "Ticket created", "Sarah is typing", "Customer updated" etc) may be delayed or not shown as expected. This does not affect the operations themselves, which are operating as usual. We are currently investigating the issue and working on a solution. Thanks for your patience while we're working on solving the situation.
- monitoring Nov 28, 2025, 09:02 PM UTC
A fix has been implemented, and we are monitoring the results.
- resolved Nov 28, 2025, 10:44 PM UTC
The incident as been resolved since 17:00 ET and all systems are functional.
Major November 27, 2025 AI Agent degraded experience 30m AI Agent
Started Nov 27, 2025, 09:45 AM UTC· resolved Nov 27, 2025, 10:16 AM UTC
- monitoring Nov 27, 2025, 09:45 AM UTC
We experienced an interruption due to an outage from one of our third-party providers. The provider has partially recovered and service performance has improved. Our systems are recovering, and we are continuing to monitor the situation closely to ensure full stability.
- resolved Nov 27, 2025, 10:16 AM UTC
The third-party service has now fully recovered, and we are no longer experiencing any impact. AI agent systems are operating normally.
Major November 19, 2025 Instagram comments are not being syncronized 19h 1m Instagram comments
Started Nov 19, 2025, 09:16 PM UTC· resolved Nov 20, 2025, 04:17 PM UTC
- identified Nov 19, 2025, 09:16 PM UTC
As of Nov 19, 2025 at 20:45:25 UTC, we’ve stopped receiving notifications from Meta, which is currently affecting Instagram comments. We’re investigating the issue and will share updates as soon as we have more information.
- identified Nov 19, 2025, 09:18 PM UTC
As of Nov 19, 2025 at 20:45:25 UTC, we’ve stopped receiving notifications from Meta, which is currently affecting Instagram comments. We’re investigating the issue and will share updates as soon as we have more information.
- identified Nov 19, 2025, 09:36 PM UTC
We’ve identified that the issue originates on Meta’s side. In addition to comments, mentions in comments and stories are also affected. We’ve reached out to Meta for more information and will provide updates as soon as we have them.
- monitoring Nov 20, 2025, 07:02 AM UTC
As of 3:30 AM (UTC), we are once again receiving Meta notifications for Instagram content. Notification traffic has remained stable since then. We are verifying that no data is missing and will continue to monitor the situation closely.
- monitoring Nov 20, 2025, 10:43 AM UTC
We’re still monitoring the situation and awaiting a response from Meta regarding data recovery. New comments and mentions should now synchronize without any issues.
- resolved Nov 20, 2025, 04:17 PM UTC
The issue affecting Instagram comments and mentions has been resolved. All data is now syncing normally. Thanks for your patience while we monitored the situation.
Notice November 18, 2025 Partial service disruption due to Cloudflare CDN issues 12h 8m
Started Nov 18, 2025, 12:50 PM UTC· resolved Nov 19, 2025, 12:58 AM UTC
- identified Nov 18, 2025, 12:50 PM UTC
Some Gorgias features may be unavailable or not working as expected for some customers due to an ongoing issue with Cloudflare’s CDN. We are monitoring the situation closely. You can find more details and updates on Cloudflare’s status page: https://www.cloudflarestatus.com/?t=1
- resolved Nov 19, 2025, 12:58 AM UTC
This incident has been resolved.