Gorgias had 59 outages in the last 2 years totaling 58h 12m of downtime — averaging 2.4 incidents per month.
There were 59 Gorgias outages since October 15, 2025 totaling 58h 12m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are currently investigating this issue.
We are currently investigating this issue.
We issue has been resolved.
Our team has been notified of users receiving notifications and not being able to view notifications on the platform. We are actually investigating the issue and are working towards resolving this.
Our team has been notified of users not receiving notifications and not being able to view notifications on the platform. We are currently investigating the issue and are working towards resolving this.
We can now confirm that users are once again able to see and receive notifications on the platform and the incident has been resolved. We appreciate your patience and apologize for the inconvenience caused.
the endpoint POST /phrase/prediction has a high error rate on production caused by the redis db going OOM. A surge in requests exceeded the memory capacity.
We are experiencing delays in receiving real-time updates for changes to the Customer widget. We are currently working on mitigating the issue.
The issue has been mitigated, and we will continue to monitor the results. The latency for real-time updates should be back to normal.
This incident has been resolved.
We're investigating widespread issues on the Chat, AI agent and Flows services as well as issues answering messages from the Helpdesk.
We identified an issue with a third party solution experiencing an outage and are working around it to restore services as soon as possible.
We implemented workarounds to not rely on the impacted third party systems . We're catching up with any delays processing messages.
We are continuing to monitor for any further issues.
This incident has been resolved.
Due to a third party outage, the signup page https://www.gorgias.com/signup is returning errors. We are monitoring the situation.
The third party outage is now over and the situation is back to normal.
One of our partner is encountering issues which impact the fetch of the billing information for some of our customers. Billing status page may not be responding.
One of our partner is encountering issues which impact the fetch of the billing information for some of our customers. Billing status page may not be responding. Incident is on the way to be mitigated, we are still encountering some slowness and errors
One of our partner is encountering issues which impact the fetch of the billing information for some of our customers. Billing status page may not be responding. Incident is on the way to be mitigated, we are still encountering some slowness and errors
We are currently experiencing disruptions to our phone services due to an ongoing outage at Twilio (https://status.twilio.com), our telephony provider. This issue is related to a broader AWS incident affecting multiple services. Impact: - Incoming and outgoing calls may fail or experience delays. - inbound/ outbound SMS may fail or experience delays.
AWS and Twilio report signs of recovery. On our side, we are seeing very slow signs of recovery for Inbound voice calls. However, outbound voice calls and SMS remain disrupted. We are monitoring the situation.
We are now seeing signs of recovery for inbound/outbound voice calls and SMS. Services are gradually returning to normal. We continue to monitor closely.
We are seeing partial recovery for inbound/outbound voice calls and SMS, though our phone provider remains impacted by today’s AWS outage. Some services may still experience interruptions. We are monitoring the situation closely.
Voice (inbound/outbound) services have recovered. SMS remains disrupted due to an ongoing outage at our provider, Twilio (status.twilio.com). We continue to monitor the situation.
Our phone provider is still experiencing instability with voice services due to today’s AWS outage. Some call distributions are failing, and we’re also seeing errors when processing call recordings and voicemails. We are implementing workarounds to mitigate some of these issues.
Call distribution errors have been mitigated, and no further issues with processing recordings have been observed for the past hour. Voice services are stabilizing. Monitoring continues
All voice and SMS functionalities have been fully restored and are operating normally.