- Detected by Pingoru
- Mar 09, 2026, 01:34 PM UTC
- Resolved
- Mar 09, 2026, 08:34 PM UTC
- Duration
- 7h
Affected: REST APIWeb AppMobile Appsus-central1-c433
Timeline · 3 updates
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investigating Mar 09, 2026, 01:34 PM UTC
We are currently investigating this issue.
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monitoring Mar 09, 2026, 03:53 PM UTC
What happened: A network issue affecting part of our infrastructure caused the Helpdesk API and related services to go down. This was triggered by unplanned updates from our cloud provider that led to unexpected network instability. We know this was frustrating and unfortunately outside of your control. When: Started: 2026-03-09 at 12:30 UTC Mitigated: 2026-03-09 at 15:00 UTC Impact: During this time, the web app, mobile app, and main Helpdesk API were unavailable. If you tried to access your helpdesk, you would have seen a 502 error. We know how disruptive that can be, and we sincerely apologize for the inconvenience this caused you and your business. Current status: The issue has been mitigated. We've restored traffic and validated core functionality, and we're continuing to closely monitor things to make sure everything stays stable. We'll share more updates if anything changes.
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resolved Mar 09, 2026, 08:34 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 09, 2026, 12:27 PM UTC
- Resolved
- Mar 09, 2026, 01:32 PM UTC
- Duration
- 1h 5m
Timeline · 3 updates
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identified Mar 09, 2026, 12:27 PM UTC
We've identified the issue on analytics data processing and currently working on a fix.
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monitoring Mar 09, 2026, 01:05 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Mar 09, 2026, 01:32 PM UTC
The issue regarding analytics has been resolved
Read the full incident report →
- Detected by Pingoru
- Mar 09, 2026, 11:18 AM UTC
- Resolved
- Mar 09, 2026, 12:05 PM UTC
- Duration
- 47m
Affected: us-central1-d8ffus-central1-c433
Timeline · 4 updates
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investigating Mar 09, 2026, 11:18 AM UTC
We identified an issue with an internal infrastructure component that is causing delays in message processing and automated actions. Our team is actively investigating and working on a resolution.
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identified Mar 09, 2026, 11:33 AM UTC
The issue has been identified and a fix is being implemented.
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monitoring Mar 09, 2026, 11:58 AM UTC
A fix has been implemented and we are monitoring the results.
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resolved Mar 09, 2026, 12:05 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 02, 2026, 11:07 AM UTC
- Resolved
- Mar 02, 2026, 11:07 AM UTC
- Duration
- —
Timeline · 1 update
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resolved Mar 02, 2026, 11:07 AM UTC
This incident has been resolved. The recent tickets will start showing correctly inside the Knowledge Hub shortly.
Read the full incident report →
- Detected by Pingoru
- Feb 28, 2026, 04:47 PM UTC
- Resolved
- Feb 28, 2026, 05:59 PM UTC
- Duration
- 1h 11m
Timeline · 2 updates
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monitoring Feb 28, 2026, 04:47 PM UTC
We are currently experiencing a degradation affecting our AI Agent's ability to fetch and search knowledge base content. As a result, the AI Agent may struggle to retrieve relevant articles and provide accurate responses.
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resolved Feb 28, 2026, 05:59 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Feb 03, 2026, 07:39 AM UTC
- Resolved
- Feb 03, 2026, 09:09 AM UTC
- Duration
- 1h 29m
Affected: us-east1-c94b
Timeline · 2 updates
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identified Feb 03, 2026, 07:39 AM UTC
There is a delay in processing ticket data for the views and the data might not be up-to-date. We are working to fix the issue.
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resolved Feb 03, 2026, 09:09 AM UTC
There is a delay in processing ticket data for the views and the data might not be up-to-date. We are working to fix the issue.
Read the full incident report →
- Detected by Pingoru
- Jan 27, 2026, 08:48 PM UTC
- Resolved
- Jan 28, 2026, 01:20 PM UTC
- Duration
- 16h 31m
Affected: us-central1-d8ffus-central1-c433
Timeline · 2 updates
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identified Jan 27, 2026, 08:48 PM UTC
We’re monitoring an ongoing Cloudflare incident impacting helpdesk performance on two US-based clusters. Other regions are unaffected at this time.
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resolved Jan 28, 2026, 01:20 PM UTC
This incident has been resolved.
Read the full incident report →
Critical January 14, 2026 - Detected by Pingoru
- Jan 14, 2026, 03:29 PM UTC
- Resolved
- Jan 14, 2026, 04:01 PM UTC
- Duration
- 31m
Affected: us-east1-c94b
Timeline · 3 updates
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investigating Jan 14, 2026, 03:29 PM UTC
We are currently experiencing issues on our platform that may impact users across most features of the application. You may notice errors during the usage of functionalities including ticket management, responding to inquiries, managing rules, and performing searches. Our engineering and support teams are actively investigating the issue to identify the root cause. We will provide updates as we gather more information. Thank you for your patience as we work to resolve this matter.
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monitoring Jan 14, 2026, 03:45 PM UTC
The issue seems to have been caused by a temporary issue on the database for this cluster. Our team is continuing to dig further into the root cause, however the impact is now mitigated and users should no longer face any further issues in using the platform.
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resolved Jan 14, 2026, 04:01 PM UTC
We can now confirm that users should no longer face any further impact to this end. Apologies for the inconvenience caused.
Read the full incident report →
- Detected by Pingoru
- Dec 19, 2025, 08:52 AM UTC
- Resolved
- Dec 19, 2025, 02:13 PM UTC
- Duration
- 5h 20m
Affected: Web App
Timeline · 2 updates
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investigating Dec 19, 2025, 08:52 AM UTC
We are currently investigating slowness on the helpdesk-web-app. Investigations are on-going but initial efforts have shown that it might be related to third-party extensions. If you experience heavily-degraded performance, you should be able to use the application without issues in incognito mode.
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resolved Dec 19, 2025, 02:13 PM UTC
We've identified the issue as being caused by third-party browser extensions. If you experience slowness, please try disabling your browser extensions, then close the affected tab and reopen the app. Simply refreshing the tab may not fully resolve the issue.
Read the full incident report →
- Detected by Pingoru
- Dec 17, 2025, 03:15 PM UTC
- Resolved
- Dec 17, 2025, 04:19 PM UTC
- Duration
- 1h 3m
Affected: REST APIWeb App
Timeline · 3 updates
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investigating Dec 17, 2025, 03:15 PM UTC
There are increased error rates and delayed message processing on one of our US clusters, we're investigating the problem.
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monitoring Dec 17, 2025, 03:39 PM UTC
We've identified the issue and implemented a fix, we're now monitoring the situation to make sure it doesn't happen again.
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resolved Dec 17, 2025, 04:19 PM UTC
After monitoring the situation for some time, we can confirm that this incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Dec 15, 2025, 12:47 PM UTC
- Resolved
- Dec 15, 2025, 09:53 PM UTC
- Duration
- 9h 5m
Affected: Web App
Timeline · 4 updates
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investigating Dec 15, 2025, 12:47 PM UTC
We are currently investigating the issue.
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investigating Dec 15, 2025, 01:42 PM UTC
We’re currently investigating the issue and working to gain clarity on the root cause.
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monitoring Dec 15, 2025, 02:33 PM UTC
Following several actions on the production, we are monitoring the results closely. Don’t hesitate to reach out to the support team to notify them of any slowness you might experience further.
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resolved Dec 15, 2025, 09:53 PM UTC
The issue affecting real-time updates delivered via our real-time infrastructure has been mitigated. Our team has scheduled upcoming work to improve the stability and performance of real-time updates across web and mobile clients.
Read the full incident report →
- Detected by Pingoru
- Dec 09, 2025, 10:09 PM UTC
- Resolved
- Dec 09, 2025, 11:34 PM UTC
- Duration
- 1h 25m
Affected: AI Agent
Timeline · 3 updates
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identified Dec 09, 2025, 10:09 PM UTC
We are continuing to work on a fix for this issue.
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monitoring Dec 09, 2025, 11:22 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Dec 09, 2025, 11:34 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Dec 09, 2025, 04:05 PM UTC
- Resolved
- Dec 09, 2025, 04:47 PM UTC
- Duration
- 42m
Affected: AI Agent
Timeline · 2 updates
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monitoring Dec 09, 2025, 04:05 PM UTC
A update has been implemented to better handle large payload and we are monitoring the delay.
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resolved Dec 09, 2025, 04:47 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Dec 05, 2025, 09:22 AM UTC
- Resolved
- Dec 05, 2025, 10:52 AM UTC
- Duration
- 1h 30m
Affected: REST APIAI AgentCustomer Help Center websiteCustom Domains
Timeline · 4 updates
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investigating Dec 05, 2025, 09:22 AM UTC
One of our major third-party providers (Cloudflare) is currently experiencing issues, making several components of our platform down or degraded. We're currently investigating the extent of the problem.
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monitoring Dec 05, 2025, 09:28 AM UTC
The incident has been marked as resolved by our third-party provider (Cloudflare) at 09:20 UTC. We can confirm that impacted systems are coming back online on our end, we're actively monitoring the situation before confirming full resolution.
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investigating Dec 05, 2025, 10:10 AM UTC
The following components have been impacted during Cloudflare's outage: Uploads, AI Agent on Chat, Phone transcriptions and Help Center. We can confirm full resolution on them, but we're still investigating the impact on Shopify customers.
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resolved Dec 05, 2025, 10:52 AM UTC
After looking into it, we haven't noticed any meaningful impact on our Shopify customers, and we can now confirm full resolution of this incident. In the event that you encounter a sync issue between Shopify and Gorgias platforms, please be aware that it will be automatically retried as per usual.
Read the full incident report →
- Detected by Pingoru
- Dec 02, 2025, 06:52 PM UTC
- Resolved
- Dec 02, 2025, 08:08 PM UTC
- Duration
- 1h 16m
Timeline · 4 updates
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identified Dec 02, 2025, 06:52 PM UTC
We’ve identified an issue causing degraded performance in real-time updates. You may notice delays or missing updates in the ticket view. As a workaround, you can refresh the page to see latest changes in the ticket. We’re actively working on restoring full stability and will provide updates shortly. Thank you for your patience.
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identified Dec 02, 2025, 07:07 PM UTC
We’ve identified an issue causing degraded performance in real-time updates and we have deployed the fix. We are seeing signs of improvement and will continue to monitor. Thank you for your patience.
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monitoring Dec 02, 2025, 07:25 PM UTC
We are observing improvements in performance and will continue to closely monitor the system.
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resolved Dec 02, 2025, 08:08 PM UTC
The Incident was resolved.
Read the full incident report →
- Detected by Pingoru
- Dec 02, 2025, 02:44 AM UTC
- Resolved
- Dec 02, 2025, 11:30 AM UTC
- Duration
- 8h 46m
Affected: Web Appus-east4-5f09
Timeline · 5 updates
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identified Dec 02, 2025, 02:44 AM UTC
- Searching for customers by order number might return outdated results. - AI Shopping assistant stats might not be up-to-date We identified the issue and are working on the solution.
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monitoring Dec 02, 2025, 04:45 AM UTC
Mitigated the issues, monitoring the issue. - Searching for customers by order number might return outdated results. - AI Shopping assistant stats might not be up-to-date We identified the issue and are working on the solution.
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monitoring Dec 02, 2025, 05:50 AM UTC
Mitigated the issues, monitoring the issue. - Searching for customers by order number might return outdated results. - AI Shopping assistant stats might not be up-to-date We identified the issue and are working on the solution.
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monitoring Dec 02, 2025, 08:37 AM UTC
Mitigated the issues, monitoring the issue. - Searching for customers by order number might return outdated results. - AI Shopping assistant stats might not be up-to-date We identified the issue and are working on the solution.
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resolved Dec 02, 2025, 11:30 AM UTC
Incident was resolved.
Read the full incident report →
- Detected by Pingoru
- Dec 01, 2025, 03:37 AM UTC
- Resolved
- Dec 01, 2025, 08:06 AM UTC
- Duration
- 4h 29m
Affected: Web App
Timeline · 3 updates
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identified Dec 01, 2025, 03:37 AM UTC
We are continuing to work on a fix for this issue.
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monitoring Dec 01, 2025, 03:40 AM UTC
A fix has been implemented and we are monitoring the results.
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resolved Dec 01, 2025, 08:06 AM UTC
A fix has been implemented and we are monitoring the results.
Read the full incident report →
- Detected by Pingoru
- Nov 28, 2025, 08:06 PM UTC
- Resolved
- Nov 28, 2025, 10:44 PM UTC
- Duration
- 2h 38m
Affected: Web Appus-central1-c433
Timeline · 5 updates
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identified Nov 28, 2025, 08:06 PM UTC
Live updates one real time events (e.g "Ticket created", "Sarah is typing", "Customer updated" etc) may be delayed or not shown as expected. This does not affect the operations themselves, which are operating as usual. We are currently investigating the issue and working on a solution. Thanks for your patience while we're working on solving the situation.
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identified Nov 28, 2025, 08:13 PM UTC
Live updates one real time events (e.g "Ticket created", "Sarah is typing", "Customer updated" etc) may be delayed or not shown as expected. This does not affect the operations themselves, which are operating as usual. We are currently investigating the issue and working on a solution. Thanks for your patience while we're working on solving the situation.
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identified Nov 28, 2025, 08:14 PM UTC
Live updates one real time events (e.g "Ticket created", "Sarah is typing", "Customer updated" etc) may be delayed or not shown as expected. This does not affect the operations themselves, which are operating as usual. We are currently investigating the issue and working on a solution. Thanks for your patience while we're working on solving the situation.
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monitoring Nov 28, 2025, 09:02 PM UTC
A fix has been implemented, and we are monitoring the results.
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resolved Nov 28, 2025, 10:44 PM UTC
The incident as been resolved since 17:00 ET and all systems are functional.
Read the full incident report →
- Detected by Pingoru
- Nov 27, 2025, 09:45 AM UTC
- Resolved
- Nov 27, 2025, 10:16 AM UTC
- Duration
- 30m
Affected: AI Agent
Timeline · 2 updates
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monitoring Nov 27, 2025, 09:45 AM UTC
We experienced an interruption due to an outage from one of our third-party providers. The provider has partially recovered and service performance has improved. Our systems are recovering, and we are continuing to monitor the situation closely to ensure full stability.
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resolved Nov 27, 2025, 10:16 AM UTC
The third-party service has now fully recovered, and we are no longer experiencing any impact. AI agent systems are operating normally.
Read the full incident report →
- Detected by Pingoru
- Nov 19, 2025, 09:16 PM UTC
- Resolved
- Nov 20, 2025, 04:17 PM UTC
- Duration
- 19h 1m
Affected: Instagram comments
Timeline · 6 updates
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identified Nov 19, 2025, 09:16 PM UTC
As of Nov 19, 2025 at 20:45:25 UTC, we’ve stopped receiving notifications from Meta, which is currently affecting Instagram comments. We’re investigating the issue and will share updates as soon as we have more information.
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identified Nov 19, 2025, 09:18 PM UTC
As of Nov 19, 2025 at 20:45:25 UTC, we’ve stopped receiving notifications from Meta, which is currently affecting Instagram comments. We’re investigating the issue and will share updates as soon as we have more information.
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identified Nov 19, 2025, 09:36 PM UTC
We’ve identified that the issue originates on Meta’s side. In addition to comments, mentions in comments and stories are also affected. We’ve reached out to Meta for more information and will provide updates as soon as we have them.
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monitoring Nov 20, 2025, 07:02 AM UTC
As of 3:30 AM (UTC), we are once again receiving Meta notifications for Instagram content. Notification traffic has remained stable since then. We are verifying that no data is missing and will continue to monitor the situation closely.
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monitoring Nov 20, 2025, 10:43 AM UTC
We’re still monitoring the situation and awaiting a response from Meta regarding data recovery. New comments and mentions should now synchronize without any issues.
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resolved Nov 20, 2025, 04:17 PM UTC
The issue affecting Instagram comments and mentions has been resolved. All data is now syncing normally. Thanks for your patience while we monitored the situation.
Read the full incident report →
- Detected by Pingoru
- Nov 18, 2025, 12:50 PM UTC
- Resolved
- Nov 19, 2025, 12:58 AM UTC
- Duration
- 12h 8m
Timeline · 2 updates
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identified Nov 18, 2025, 12:50 PM UTC
Some Gorgias features may be unavailable or not working as expected for some customers due to an ongoing issue with Cloudflare’s CDN. We are monitoring the situation closely. You can find more details and updates on Cloudflare’s status page: https://www.cloudflarestatus.com/?t=1
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resolved Nov 19, 2025, 12:58 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Nov 14, 2025, 11:57 AM UTC
- Resolved
- Nov 14, 2025, 01:29 PM UTC
- Duration
- 1h 31m
Affected: AI AgentCustomer Help Center website
Timeline · 4 updates
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investigating Nov 14, 2025, 11:57 AM UTC
We are currently investigating this issue.
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identified Nov 14, 2025, 12:30 PM UTC
We found a root cause of the issue and working on the fix
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monitoring Nov 14, 2025, 12:50 PM UTC
The fix is being rolled out progressively, and we can see that help centers are starting to load one by one
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resolved Nov 14, 2025, 01:29 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Nov 14, 2025, 12:02 AM UTC
- Resolved
- Nov 14, 2025, 02:44 AM UTC
- Duration
- 2h 42m
Timeline · 4 updates
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identified Nov 14, 2025, 12:02 AM UTC
We are continuing to work on a fix for this issue.
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identified Nov 14, 2025, 12:13 AM UTC
We are continuing to work on a fix for this issue.
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monitoring Nov 14, 2025, 12:24 AM UTC
A fix has been implemented and we are monitoring the results.
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resolved Nov 14, 2025, 02:44 AM UTC
No more on-going issues.
Read the full incident report →
- Detected by Pingoru
- Nov 13, 2025, 01:29 PM UTC
- Resolved
- Nov 13, 2025, 03:01 PM UTC
- Duration
- 1h 32m
Affected: Native Phone
Timeline · 2 updates
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identified Nov 13, 2025, 01:29 PM UTC
Calls are not affected, only statistic.We identified issue and working on solution.
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resolved Nov 13, 2025, 03:01 PM UTC
Issue has been resolved and latest statistical data should be visible.
Read the full incident report →
- Detected by Pingoru
- Nov 11, 2025, 03:45 PM UTC
- Resolved
- Nov 11, 2025, 07:37 PM UTC
- Duration
- 3h 52m
Affected: AI Agenteurope-west3-86c1
Timeline · 3 updates
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identified Nov 11, 2025, 03:45 PM UTC
Our ecommerce data synchronization component for the AI Agent is experiencing delays in europe-west3-86c1 cluster. Shoppers can get the replies referring to the stale Shopify information, such as not accounting for the last orders or the latest status updates. We are continuing to work on a solution to resolve this issue.
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monitoring Nov 11, 2025, 07:11 PM UTC
A fix has been implemented, and we are monitoring the results.
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resolved Nov 11, 2025, 07:37 PM UTC
This incident has been resolved.
Read the full incident report →
