Gorgias experienced a major incident on December 19, 2025 affecting Web App, lasting 5h 20m. The incident has been resolved; the full update timeline is below.
Affected components
Web App
Update timeline
- investigating Dec 19, 2025, 08:52 AM UTC
We are currently investigating slowness on the helpdesk-web-app. Investigations are on-going but initial efforts have shown that it might be related to third-party extensions. If you experience heavily-degraded performance, you should be able to use the application without issues in incognito mode.
- resolved Dec 19, 2025, 02:13 PM UTC
We've identified the issue as being caused by third-party browser extensions. If you experience slowness, please try disabling your browser extensions, then close the affected tab and reopen the app. Simply refreshing the tab may not fully resolve the issue.