Resolved after 2 hours 38 minutes, affecting Web App and us-central1-c433, on November 28, 2025.
A fix has been implemented, and we are monitoring the results.
Affected components
Update timeline
- identified Nov 28, 2025, 08:06 PM UTC
Live updates one real time events (e.g "Ticket created", "Sarah is typing", "Customer updated" etc) may be delayed or not shown as expected. This does not affect the operations themselves, which are operating as usual. We are currently investigating the issue and working on a solution. Thanks for your patience while we're working on solving the situation.
- identified Nov 28, 2025, 08:13 PM UTC
Live updates one real time events (e.g "Ticket created", "Sarah is typing", "Customer updated" etc) may be delayed or not shown as expected. This does not affect the operations themselves, which are operating as usual. We are currently investigating the issue and working on a solution. Thanks for your patience while we're working on solving the situation.
- identified Nov 28, 2025, 08:14 PM UTC
Live updates one real time events (e.g "Ticket created", "Sarah is typing", "Customer updated" etc) may be delayed or not shown as expected. This does not affect the operations themselves, which are operating as usual. We are currently investigating the issue and working on a solution. Thanks for your patience while we're working on solving the situation.
- monitoring Nov 28, 2025, 09:02 PM UTC
A fix has been implemented, and we are monitoring the results.
- resolved Nov 28, 2025, 10:44 PM UTC
The incident as been resolved since 17:00 ET and all systems are functional.
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