Gorgias incident

Live updates on events may not pop up as expected

Major Resolved View vendor source →

Gorgias experienced a major incident on November 28, 2025 affecting Web App and us-central1-c433, lasting 2h 38m. The incident has been resolved; the full update timeline is below.

Started
Nov 28, 2025, 08:06 PM UTC
Resolved
Nov 28, 2025, 10:44 PM UTC
Duration
2h 38m
Detected by Pingoru
Nov 28, 2025, 08:06 PM UTC

Affected components

Web Appus-central1-c433

Update timeline

  1. identified Nov 28, 2025, 08:06 PM UTC

    Live updates one real time events (e.g "Ticket created", "Sarah is typing", "Customer updated" etc) may be delayed or not shown as expected. This does not affect the operations themselves, which are operating as usual. We are currently investigating the issue and working on a solution. Thanks for your patience while we're working on solving the situation.

  2. identified Nov 28, 2025, 08:13 PM UTC

    Live updates one real time events (e.g "Ticket created", "Sarah is typing", "Customer updated" etc) may be delayed or not shown as expected. This does not affect the operations themselves, which are operating as usual. We are currently investigating the issue and working on a solution. Thanks for your patience while we're working on solving the situation.

  3. identified Nov 28, 2025, 08:14 PM UTC

    Live updates one real time events (e.g "Ticket created", "Sarah is typing", "Customer updated" etc) may be delayed or not shown as expected. This does not affect the operations themselves, which are operating as usual. We are currently investigating the issue and working on a solution. Thanks for your patience while we're working on solving the situation.

  4. monitoring Nov 28, 2025, 09:02 PM UTC

    A fix has been implemented, and we are monitoring the results.

  5. resolved Nov 28, 2025, 10:44 PM UTC

    The incident as been resolved since 17:00 ET and all systems are functional.