Gorgias incident

Analytics delayed for some users

Major Resolved View vendor source →

Gorgias experienced a major incident on March 9, 2026, lasting 1h 5m. The incident has been resolved; the full update timeline is below.

Started
Mar 09, 2026, 12:27 PM UTC
Resolved
Mar 09, 2026, 01:32 PM UTC
Duration
1h 5m
Detected by Pingoru
Mar 09, 2026, 12:27 PM UTC

Update timeline

  1. identified Mar 09, 2026, 12:27 PM UTC

    We've identified the issue on analytics data processing and currently working on a fix.

  2. monitoring Mar 09, 2026, 01:05 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 09, 2026, 01:32 PM UTC

    The issue regarding analytics has been resolved