Gorgias incident

Increased error rate and delayed message processing

Major Resolved View vendor source →

Gorgias experienced a major incident on December 17, 2025 affecting REST API and Web App, lasting 1h 3m. The incident has been resolved; the full update timeline is below.

Started
Dec 17, 2025, 03:15 PM UTC
Resolved
Dec 17, 2025, 04:19 PM UTC
Duration
1h 3m
Detected by Pingoru
Dec 17, 2025, 03:15 PM UTC

Affected components

REST APIWeb App

Update timeline

  1. investigating Dec 17, 2025, 03:15 PM UTC

    There are increased error rates and delayed message processing on one of our US clusters, we're investigating the problem.

  2. monitoring Dec 17, 2025, 03:39 PM UTC

    We've identified the issue and implemented a fix, we're now monitoring the situation to make sure it doesn't happen again.

  3. resolved Dec 17, 2025, 04:19 PM UTC

    After monitoring the situation for some time, we can confirm that this incident has been resolved.