Gorgias experienced a notice incident on December 2, 2025, lasting 1h 16m. The incident has been resolved; the full update timeline is below.
Update timeline
- identified Dec 02, 2025, 06:52 PM UTC
We’ve identified an issue causing degraded performance in real-time updates. You may notice delays or missing updates in the ticket view. As a workaround, you can refresh the page to see latest changes in the ticket. We’re actively working on restoring full stability and will provide updates shortly. Thank you for your patience.
- identified Dec 02, 2025, 07:07 PM UTC
We’ve identified an issue causing degraded performance in real-time updates and we have deployed the fix. We are seeing signs of improvement and will continue to monitor. Thank you for your patience.
- monitoring Dec 02, 2025, 07:25 PM UTC
We are observing improvements in performance and will continue to closely monitor the system.
- resolved Dec 02, 2025, 08:08 PM UTC
The Incident was resolved.