Gorgias incident

Instability with real time updates

Resolved after 1 hour 16 minutes, on December 2, 2025.

monitoring Dec 02, 2025, 07:25 PM UTC

We are observing improvements in performance and will continue to closely monitor the system.

Started
Dec 02, 2025, 06:52 PM UTC
Resolved
Dec 02, 2025, 08:08 PM UTC
Duration
1h 16m
Detected by Pingoru
Dec 02, 2025, 06:52 PM UTC

Update timeline

  1. identified Dec 02, 2025, 06:52 PM UTC

    We’ve identified an issue causing degraded performance in real-time updates. You may notice delays or missing updates in the ticket view. As a workaround, you can refresh the page to see latest changes in the ticket. We’re actively working on restoring full stability and will provide updates shortly. Thank you for your patience.

  2. identified Dec 02, 2025, 07:07 PM UTC

    We’ve identified an issue causing degraded performance in real-time updates and we have deployed the fix. We are seeing signs of improvement and will continue to monitor. Thank you for your patience.

  3. monitoring Dec 02, 2025, 07:25 PM UTC

    We are observing improvements in performance and will continue to closely monitor the system.

  4. resolved Dec 02, 2025, 08:08 PM UTC

    The Incident was resolved.

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