Gorgias incident

The chat application is unavailable

Major Resolved View vendor source →

Gorgias experienced a major incident on March 9, 2026 affecting Live Chat, lasting 32m. The incident has been resolved; the full update timeline is below.

Started
Mar 09, 2026, 06:07 PM UTC
Resolved
Mar 09, 2026, 06:40 PM UTC
Duration
32m
Detected by Pingoru
Mar 09, 2026, 06:07 PM UTC

Affected components

Live Chat

Update timeline

  1. investigating Mar 09, 2026, 06:07 PM UTC

    The chat application is currently unavailable for most shoppers. The team is looking into the issue.

  2. monitoring Mar 09, 2026, 06:14 PM UTC

    The issue has been resolved, and the chat is functioning normally again. We will continue to monitor the situation.

  3. resolved Mar 09, 2026, 06:40 PM UTC

    This incident has been resolved.