Gorgias incident

Shopify orders data sync is delayed in search and AI Shopping assistant ...

Minor Resolved View vendor source →

Gorgias experienced a minor incident on December 2, 2025 affecting Web App and us-east4-5f09, lasting 8h 46m. The incident has been resolved; the full update timeline is below.

Started
Dec 02, 2025, 02:44 AM UTC
Resolved
Dec 02, 2025, 11:30 AM UTC
Duration
8h 46m
Detected by Pingoru
Dec 02, 2025, 02:44 AM UTC

Affected components

Web Appus-east4-5f09

Update timeline

  1. identified Dec 02, 2025, 02:44 AM UTC

    - Searching for customers by order number might return outdated results. - AI Shopping assistant stats might not be up-to-date We identified the issue and are working on the solution.

  2. monitoring Dec 02, 2025, 04:45 AM UTC

    Mitigated the issues, monitoring the issue. - Searching for customers by order number might return outdated results. - AI Shopping assistant stats might not be up-to-date We identified the issue and are working on the solution.

  3. monitoring Dec 02, 2025, 05:50 AM UTC

    Mitigated the issues, monitoring the issue. - Searching for customers by order number might return outdated results. - AI Shopping assistant stats might not be up-to-date We identified the issue and are working on the solution.

  4. monitoring Dec 02, 2025, 08:37 AM UTC

    Mitigated the issues, monitoring the issue. - Searching for customers by order number might return outdated results. - AI Shopping assistant stats might not be up-to-date We identified the issue and are working on the solution.

  5. resolved Dec 02, 2025, 11:30 AM UTC

    Incident was resolved.