Gorgias experienced a major incident on December 15, 2025 affecting Web App, lasting 9h 5m. The incident has been resolved; the full update timeline is below.
Affected components
Web App
Update timeline
- investigating Dec 15, 2025, 12:47 PM UTC
We are currently investigating the issue.
- investigating Dec 15, 2025, 01:42 PM UTC
We’re currently investigating the issue and working to gain clarity on the root cause.
- monitoring Dec 15, 2025, 02:33 PM UTC
Following several actions on the production, we are monitoring the results closely. Don’t hesitate to reach out to the support team to notify them of any slowness you might experience further.
- resolved Dec 15, 2025, 09:53 PM UTC
The issue affecting real-time updates delivered via our real-time infrastructure has been mitigated. Our team has scheduled upcoming work to improve the stability and performance of real-time updates across web and mobile clients.