Gorgias experienced a major incident on November 27, 2025 affecting AI Agent, lasting 30m. The incident has been resolved; the full update timeline is below.
Affected components
AI Agent
Update timeline
- monitoring Nov 27, 2025, 09:45 AM UTC
We experienced an interruption due to an outage from one of our third-party providers. The provider has partially recovered and service performance has improved. Our systems are recovering, and we are continuing to monitor the situation closely to ensure full stability.
- resolved Nov 27, 2025, 10:16 AM UTC
The third-party service has now fully recovered, and we are no longer experiencing any impact. AI agent systems are operating normally.