Gorgias experienced a major incident on November 19, 2025 affecting Instagram comments, lasting 19h 1m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Nov 19, 2025, 09:16 PM UTC
As of Nov 19, 2025 at 20:45:25 UTC, we’ve stopped receiving notifications from Meta, which is currently affecting Instagram comments. We’re investigating the issue and will share updates as soon as we have more information.
- identified Nov 19, 2025, 09:18 PM UTC
As of Nov 19, 2025 at 20:45:25 UTC, we’ve stopped receiving notifications from Meta, which is currently affecting Instagram comments. We’re investigating the issue and will share updates as soon as we have more information.
- identified Nov 19, 2025, 09:36 PM UTC
We’ve identified that the issue originates on Meta’s side. In addition to comments, mentions in comments and stories are also affected. We’ve reached out to Meta for more information and will provide updates as soon as we have them.
- monitoring Nov 20, 2025, 07:02 AM UTC
As of 3:30 AM (UTC), we are once again receiving Meta notifications for Instagram content. Notification traffic has remained stable since then. We are verifying that no data is missing and will continue to monitor the situation closely.
- monitoring Nov 20, 2025, 10:43 AM UTC
We’re still monitoring the situation and awaiting a response from Meta regarding data recovery. New comments and mentions should now synchronize without any issues.
- resolved Nov 20, 2025, 04:17 PM UTC
The issue affecting Instagram comments and mentions has been resolved. All data is now syncing normally. Thanks for your patience while we monitored the situation.