Gorgias incident

AI Agent and Automation analytics are delayed

Major Resolved View vendor source →

Gorgias experienced a major incident on March 20, 2026 affecting AI Agent, lasting 3h 26m. The incident has been resolved; the full update timeline is below.

Started
Mar 20, 2026, 03:55 PM UTC
Resolved
Mar 20, 2026, 07:22 PM UTC
Duration
3h 26m
Detected by Pingoru
Mar 20, 2026, 03:55 PM UTC

Affected components

AI Agent

Update timeline

  1. investigating Mar 20, 2026, 03:55 PM UTC

    We are currently investigating this issue.

  2. investigating Mar 20, 2026, 05:47 PM UTC

    We are currently investigating this issue.

  3. resolved Mar 20, 2026, 07:22 PM UTC

    This incident has been resolved.