Gorgias incident

AI Agent – Knowledge Base Degradation

Major Resolved View vendor source →

Gorgias experienced a major incident on February 28, 2026, lasting 1h 11m. The incident has been resolved; the full update timeline is below.

Started
Feb 28, 2026, 04:47 PM UTC
Resolved
Feb 28, 2026, 05:59 PM UTC
Duration
1h 11m
Detected by Pingoru
Feb 28, 2026, 04:47 PM UTC

Update timeline

  1. monitoring Feb 28, 2026, 04:47 PM UTC

    We are currently experiencing a degradation affecting our AI Agent's ability to fetch and search knowledge base content. As a result, the AI Agent may struggle to retrieve relevant articles and provide accurate responses.

  2. resolved Feb 28, 2026, 05:59 PM UTC

    This incident has been resolved.