Gorgias incident

Knowledge sync delay in AI Agent

Minor Resolved View vendor source →

Gorgias experienced a minor incident on December 9, 2025 affecting AI Agent, lasting 42m. The incident has been resolved; the full update timeline is below.

Started
Dec 09, 2025, 04:05 PM UTC
Resolved
Dec 09, 2025, 04:47 PM UTC
Duration
42m
Detected by Pingoru
Dec 09, 2025, 04:05 PM UTC

Affected components

AI Agent

Update timeline

  1. monitoring Dec 09, 2025, 04:05 PM UTC

    A update has been implemented to better handle large payload and we are monitoring the delay.

  2. resolved Dec 09, 2025, 04:47 PM UTC

    This incident has been resolved.