Gorgias incident

Delay in Knowledge updates sync for AI Agent

Minor Resolved View vendor source →

Gorgias experienced a minor incident on December 9, 2025 affecting AI Agent, lasting 1h 25m. The incident has been resolved; the full update timeline is below.

Started
Dec 09, 2025, 10:09 PM UTC
Resolved
Dec 09, 2025, 11:34 PM UTC
Duration
1h 25m
Detected by Pingoru
Dec 09, 2025, 10:09 PM UTC

Affected components

AI Agent

Update timeline

  1. identified Dec 09, 2025, 10:09 PM UTC

    We are continuing to work on a fix for this issue.

  2. monitoring Dec 09, 2025, 11:22 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Dec 09, 2025, 11:34 PM UTC

    This incident has been resolved.