Gorgias incident

Delayed processing of messages and automated actions

Minor Resolved View vendor source →

Gorgias experienced a minor incident on March 9, 2026 affecting us-central1-d8ff and us-central1-c433, lasting 47m. The incident has been resolved; the full update timeline is below.

Started
Mar 09, 2026, 11:18 AM UTC
Resolved
Mar 09, 2026, 12:05 PM UTC
Duration
47m
Detected by Pingoru
Mar 09, 2026, 11:18 AM UTC

Affected components

us-central1-d8ffus-central1-c433

Update timeline

  1. investigating Mar 09, 2026, 11:18 AM UTC

    We identified an issue with an internal infrastructure component that is causing delays in message processing and automated actions. Our team is actively investigating and working on a resolution.

  2. identified Mar 09, 2026, 11:33 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Mar 09, 2026, 11:58 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 09, 2026, 12:05 PM UTC

    This incident has been resolved.