Gorgias incident

No live updates on some Helpdesks hosted in Europe

Major Resolved View vendor source →

Gorgias experienced a major incident on April 9, 2026, lasting 41m. The incident has been resolved; the full update timeline is below.

Started
Apr 09, 2026, 10:42 AM UTC
Resolved
Apr 09, 2026, 11:24 AM UTC
Duration
41m
Detected by Pingoru
Apr 09, 2026, 10:42 AM UTC

Update timeline

  1. investigating Apr 09, 2026, 10:42 AM UTC

    We are currently investigating this issue.

  2. resolved Apr 09, 2026, 11:24 AM UTC

    We experienced an issue affecting some Europe-hosted Helpdesks that prevented live updates from appearing in the interface. No data was lost, as the problem only impacted UI refresh. This incident has now been resolved. We’re sorry for the inconvenience.