Resolved after 14 hours 38 minutes, affecting AI Agent, on May 27, 2026.
We changed the LLM service provider and we are monitoring the situation, we are seeing gradual improvement. The default one is still having an open incident
Affected components
AI Agent
Update timeline
- identified May 27, 2026, 03:28 PM UTC
Due to third party LLM provider outage, we are experiencing degraded performance, higher latency for AI Agent and Ticket Translation
- monitoring May 27, 2026, 04:52 PM UTC
We changed the LLM service provider and we are monitoring the situation, we are seeing gradual improvement. The default one is still having an open incident
- resolved May 28, 2026, 06:07 AM UTC
This incident has been resolved.
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