Gorgias Outage History

Gorgias is up right now

Gorgias had 87 outages in the last 2 years totaling 131h 24m of downtime — averaging 3.6 incidents per month.

There were 87 Gorgias outages since October 15, 2025 totaling 131h 24m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: http://status.gorgias.io

Major October 7, 2026

Aircall V2 not creating tickets

Detected by Pingoru
Oct 07, 2026, 08:57 AM UTC
Resolved
Oct 08, 2026, 12:27 PM UTC
Duration
1d 3h
Affected: Aircall Aircall Apps
Timeline · 3 updates
  1. identified Oct 07, 2026, 08:57 AM UTC

    We have identified an issue in the Aircall V2 integration which is managed by Aircall itself. Please follow the status updates from Aircall for more info: https://status.aircall.com/incidents/8v8s2hp1pj66

  2. monitoring Oct 08, 2026, 12:21 PM UTC

    Aircall has made a fix on their side and resolved the incident. See status page update here: https://status.aircall.com/incidents/8v8s2hp1pj66. We are monitoring the Aircall V2 integration traffic on our end to confirm the fix.

  3. resolved Oct 08, 2026, 12:27 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 5, 2026

Elevated latency in Helpdesk and Ticket Views

Detected by Pingoru
Oct 05, 2026, 02:45 PM UTC
Resolved
Oct 05, 2026, 04:40 PM UTC
Duration
1h 54m
Affected: us-central1-c433
Timeline · 4 updates
  1. investigating Oct 05, 2026, 02:45 PM UTC

    We are currently investigating this issue.

  2. identified Oct 05, 2026, 03:12 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Oct 05, 2026, 04:29 PM UTC

    A fix has been implemented and we are monitoring the results, the situation is coming back to normal progressively.

  4. resolved Oct 06, 2026, 06:30 AM UTC

    This incident has been resolved.

Read the full incident report →

Major September 30, 2026

Increased latency in the ai agent

Detected by Pingoru
Sep 30, 2026, 05:21 PM UTC
Resolved
Sep 30, 2026, 08:59 PM UTC
Duration
3h 38m
Affected: AI Agent
Timeline · 3 updates
  1. monitoring Sep 30, 2026, 05:21 PM UTC

    We’re monitoring the situation. The issue appears to be on the LLM provider’s side, and we’ll share updates as they become available

  2. identified Sep 30, 2026, 05:23 PM UTC

    External LLM providers are facing high latency, affecting the time the AI Agent takes to respond.

  3. resolved Sep 30, 2026, 08:59 PM UTC

    External LLM providers are facing high latency, affecting the time the AI Agent takes to respond.

Read the full incident report →

Major September 16, 2026

Customer sidebar search not working

Detected by Pingoru
Sep 16, 2026, 12:51 PM UTC
Resolved
Sep 16, 2026, 02:05 PM UTC
Duration
1h 14m
Affected: Web App
Timeline · 3 updates
  1. investigating Sep 16, 2026, 12:51 PM UTC

    We are currently investigating this issue.

  2. identified Sep 16, 2026, 01:12 PM UTC

    We identified the issue and currently actively working on the resolution.

  3. resolved Sep 16, 2026, 02:05 PM UTC

    This incident has been resolved.

Read the full incident report →

Major September 15, 2026

Issues with closing tickets

Detected by Pingoru
Sep 15, 2026, 10:42 AM UTC
Resolved
Sep 15, 2026, 11:28 AM UTC
Duration
46m
Affected: Web App
Timeline · 3 updates
  1. investigating Sep 15, 2026, 10:42 AM UTC

    We are currently investigating this issue.

  2. monitoring Sep 15, 2026, 11:06 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 15, 2026, 11:28 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice September 14, 2026

Notifications not playing sound in the browser

Detected by Pingoru
Sep 14, 2026, 06:37 PM UTC
Resolved
Sep 14, 2026, 07:58 PM UTC
Duration
1h 21m
Affected: Web App
Timeline · 3 updates
  1. investigating Sep 14, 2026, 06:37 PM UTC

    We are currently investigating this issue.

  2. identified Sep 14, 2026, 07:06 PM UTC

    We are continuing to work on a fix for this issue.

  3. resolved Sep 14, 2026, 07:58 PM UTC

    This incident has been resolved.

Read the full incident report →

Major September 2, 2026

Instagram direct message delayed ingestion

Detected by Pingoru
Sep 02, 2026, 02:49 PM UTC
Resolved
Sep 02, 2026, 07:11 PM UTC
Duration
4h 22m
Affected: Instagram Direct Messages
Timeline · 3 updates
  1. identified Sep 02, 2026, 02:49 PM UTC

    We're aware of an issue that may cause delays in receiving Instagram direct messages in Gorgias. Messages are not lost — they will arrive, just later than usual. Our team is investigating and working to restore normal delivery times.

  2. monitoring Sep 02, 2026, 06:03 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 02, 2026, 07:11 PM UTC

    This incident has been resolved.

Read the full incident report →

Major September 1, 2026

Voice/SMS functionality degraded due to a Twilio incident

Detected by Pingoru
Sep 01, 2026, 05:05 PM UTC
Resolved
Sep 01, 2026, 06:00 PM UTC
Duration
54m
Timeline · 2 updates
  1. monitoring Sep 01, 2026, 05:05 PM UTC

    Our upstream telephony provider Twilio is currently experiencing an incident affecting Voice services (status.twilio.com). As a result, some customers may experience degraded or failed voice call functionality in Gorgias — including failed or delayed calls and inaccurate call test results.SMS and all other Gorgias features (email, chat, helpdesk) are unaffected.Twilio's engineering team has identified the cause and is deploying a fix. We are monitoring the situation and will update this page as soon as service is restored or we have more information. No action is required on your side.

  2. resolved Sep 01, 2026, 06:00 PM UTC

    The incident affecting our upstream telephony provider, Twilio, has been resolved. Voice call functionality in Gorgias has returned to normal, including call test results.

Read the full incident report →

Major September 1, 2026

Cloud service provider network incident may affect a subset of Gorgias Customers

Detected by Pingoru
Sep 01, 2026, 03:19 PM UTC
Resolved
Sep 01, 2026, 06:59 PM UTC
Duration
3h 39m
Affected: REST APIGoogle Cloud Platform Google Cloud NetworkingLive Chat
Timeline · 4 updates
  1. investigating Sep 01, 2026, 03:19 PM UTC

    We are currently investigating this issue.

  2. investigating Sep 01, 2026, 03:21 PM UTC

    We are currently investigating this issue.

  3. monitoring Sep 01, 2026, 04:24 PM UTC

    We are seeing signs of recovery, we are continuing to monitor our services

  4. resolved Sep 01, 2026, 06:59 PM UTC

    This incident has been resolved.

Read the full incident report →

Major August 27, 2026

Ticket, order and product search showing outdated results

Detected by Pingoru
Aug 27, 2026, 04:22 PM UTC
Resolved
Aug 27, 2026, 05:02 PM UTC
Duration
39m
Affected: Web Appus-east1-c94b
Timeline · 4 updates
  1. investigating Aug 27, 2026, 04:22 PM UTC

    We are currently investigating this issue.

  2. identified Aug 27, 2026, 04:30 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Aug 27, 2026, 04:43 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 27, 2026, 05:02 PM UTC

    This incident has been resolved.

Read the full incident report →

Major August 11, 2026

CORS issues on signup

Detected by Pingoru
Aug 11, 2026, 11:36 AM UTC
Resolved
Aug 11, 2026, 01:16 PM UTC
Duration
1h 39m
Timeline · 2 updates
  1. investigating Aug 11, 2026, 11:36 AM UTC

    We are currently investigating this issue. Some users may experience issues during signup

  2. resolved Aug 11, 2026, 01:16 PM UTC

    The issue has been resolved

Read the full incident report →

Major July 27, 2026

Delayed email sync for Gmail integrations

Detected by Pingoru
Jul 27, 2026, 11:01 PM UTC
Resolved
Jul 27, 2026, 11:13 PM UTC
Duration
12m
Affected: Gmail
Timeline · 3 updates
  1. investigating Jul 27, 2026, 10:30 PM UTC

    We are currently investigating this issue.

  2. monitoring Jul 27, 2026, 11:01 PM UTC

    Gmail integrations have resumed syncing normally and new emails are creating tickets as expected. Email delivery from Gmail stopped and then resumed on its own, without any change on our side - we found no issue with our systems, which suggests the cause was external. We're monitoring to confirm stability before marking this resolved.

  3. resolved Jul 27, 2026, 11:13 PM UTC

    The traffic of Gmail notifications for our app is back at normal levels.

Read the full incident report →

Major July 22, 2026

Temporary unavailability of the e-commerce data service

Detected by Pingoru
Jul 22, 2026, 12:35 PM UTC
Resolved
Jul 22, 2026, 01:13 PM UTC
Duration
37m
Timeline · 3 updates
  1. investigating Jul 22, 2026, 12:35 PM UTC

    One of our databases became temporarily unavailable. As a result, some e-commerce data was not available through our service. We are currently investigating the issue and working to restore full functionality as quickly as possible.

  2. monitoring Jul 22, 2026, 12:51 PM UTC

    One of our databases became temporarily unavailable. As a result, some e-commerce data was not available through our service. We are currently investigating the issue and working to restore full functionality as quickly as possible. The issue lasted from 10:56 to 11:28 UTC. The database is now operational, and the service has been restored.

  3. resolved Jul 22, 2026, 01:13 PM UTC

    A transient network issue has been resolved, and all queued requests have been processed. All services are now operational.

Read the full incident report →

Minor July 17, 2026

Realtime updates lagging on us-cental-d8ff cluster

Detected by Pingoru
Jul 17, 2026, 06:10 PM UTC
Resolved
Jul 17, 2026, 06:51 PM UTC
Duration
40m
Affected: us-central1-d8ff
Timeline · 4 updates
  1. investigating Jul 17, 2026, 06:10 PM UTC

    We are currently investigating this issue. There might be lag on realtime updates on us-central1-df88

  2. identified Jul 17, 2026, 06:37 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Jul 17, 2026, 06:45 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 17, 2026, 06:51 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 17, 2026

Helpdesk service disruption on us-east1-2607

Detected by Pingoru
Jul 17, 2026, 01:43 AM UTC
Resolved
Jul 17, 2026, 01:43 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Jul 17, 2026, 08:06 AM UTC

    What happened: Between 01:43 and 02:25 UTC, some customers experienced slow or failed Helpdesk responses and intermittent login issues. Impact was limited to a single infrastructure cluster (us-east1-2607). Cause: A temporary fault in our cloud provider's storage layer, isolated to one data-center zone. This was an underlying infrastructure issue, not a Gorgias application problem or a change on our side. Resolution: Our systems recovered automatically via built-in failover. No data was lost and no manual intervention was needed. Next steps: We'll be reviewing the incident with our cloud provider and evaluating measures to further strengthen resilience against this class of issue. We apologize for the disruption, you can reach out to your support contact with any questions.

Read the full incident report →

Major July 16, 2026

[AI Agent][API] Elevated 5XX errors on the AI Agent API

Detected by Pingoru
Jul 16, 2026, 01:56 PM UTC
Resolved
Jul 16, 2026, 02:26 PM UTC
Duration
29m
Affected: AI Agent
Timeline · 2 updates
  1. investigating Jul 16, 2026, 01:56 PM UTC

    We have identified the cause of elevated error rates on the AI Agent API. During this period, some AI Agent requests may fail or be delayed, and automated responses on affected tickets may not be sent. Our team is actively working on a fix to restore full service.

  2. resolved Jul 16, 2026, 02:26 PM UTC

    This incident has been resolved.

Read the full incident report →

Major July 15, 2026

AI Agent knowledge retrieval degradation

Detected by Pingoru
Jul 15, 2026, 04:42 PM UTC
Resolved
Jul 15, 2026, 04:42 PM UTC
Duration
—
Affected: AI Agent
Timeline · 1 update
  1. resolved Jul 15, 2026, 04:42 PM UTC

    Between 08:00 and 18:30 UTC on July 14, an infrastructure issue at one of our third-party ML providers caused intermittent failures in the AI Agent’s knowledge retrieval. During this window, the AI Agent did not always pick up knowledge sources (Help Center articles and guidance) when composing answers, and could respond based on conversation context alone. Some intent-based automations (rules and routing) were also intermittently affected.

Read the full incident report →

Major July 15, 2026

Store website and URLs sync failures

Detected by Pingoru
Jul 15, 2026, 10:18 AM UTC
Resolved
Jul 17, 2026, 01:27 PM UTC
Duration
2d 3h
Affected: Web App
Timeline · 4 updates
  1. investigating Jul 15, 2026, 10:18 AM UTC

    Syncing content from the Store website and URLs sources in Knowledge is failing for many stores. We are investigating the issue. Existing content is not affected.

  2. identified Jul 16, 2026, 11:13 AM UTC

    Syncing content from the Store website and URLs sources in Knowledge is failing for many stores. We are investigating the issue. Existing content is not affected.

  3. monitoring Jul 17, 2026, 12:01 PM UTC

    We deployed a fix to solve the Store website sync issues. We are monitoring the situation.

  4. resolved Jul 17, 2026, 01:27 PM UTC

    This incident has been resolved.

Read the full incident report →

Major July 7, 2026

High Latency in Helpdesk

Detected by Pingoru
Jul 07, 2026, 04:01 PM UTC
Resolved
Jul 07, 2026, 08:16 PM UTC
Duration
4h 14m
Affected: REST APIMobile Appsus-central1-c433
Timeline · 3 updates
  1. investigating Jul 07, 2026, 04:01 PM UTC

    We are currently investigating this issue.

  2. monitoring Jul 07, 2026, 06:20 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 07, 2026, 08:16 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 3, 2026

Files cannot be opened in the ticket attachments and pasted files

Detected by Pingoru
Jul 03, 2026, 10:14 AM UTC
Resolved
Jul 03, 2026, 11:37 AM UTC
Duration
1h 23m
Affected: Web App
Timeline · 3 updates
  1. investigating Jul 03, 2026, 10:14 AM UTC

    We are currently investigating this issue.

  2. monitoring Jul 03, 2026, 10:33 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 03, 2026, 11:37 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 1, 2026

Helpdesk general slowness

Detected by Pingoru
Jul 01, 2026, 11:25 AM UTC
Resolved
Jul 01, 2026, 01:28 PM UTC
Duration
2h 2m
Timeline · 3 updates
  1. investigating Jul 01, 2026, 11:25 AM UTC

    We are currently investigating this issue.

  2. identified Jul 01, 2026, 12:37 PM UTC

    We're working on deploying a fix

  3. resolved Jul 01, 2026, 01:28 PM UTC

    This incident has been resolved.

Read the full incident report →

Major June 29, 2026

Degraded performance of analytics services

Detected by Pingoru
Jun 29, 2026, 04:03 PM UTC
Resolved
Jun 29, 2026, 04:59 PM UTC
Duration
55m
Timeline · 3 updates
  1. identified Jun 29, 2026, 04:03 PM UTC

    Due to a traffic spike, some customers might experience long loading times for analytics. We have identified the root cause and pushed a fix. If you still experience issues, you should try reloading the application in the browser.

  2. monitoring Jun 29, 2026, 04:32 PM UTC

    The root cause was addressed and we are currently monitoring the services.

  3. resolved Jun 29, 2026, 04:59 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 29, 2026

Delayed Search Results for Recent Tickets

Detected by Pingoru
Jun 29, 2026, 07:53 AM UTC
Resolved
Jun 29, 2026, 08:47 AM UTC
Duration
53m
Affected: us-central1-d8ff
Timeline · 2 updates
  1. identified Jun 29, 2026, 07:53 AM UTC

    We identified an issue affecting ticket search. Since approximately 9:19 AM CEST, search results may not include the most recent tickets or reflect the latest updates to existing tickets. Tickets themselves are not affected — they are being received and processed normally, and all functionality outside of search continues to work as expected.

  2. resolved Jun 29, 2026, 08:47 AM UTC

    Ticket search is now up to date. Between 9:19 AM and 10:34 AM CEST, recently created or updated tickets may not have appeared in search results due to an infrastructure issue on one cluster. This has been fixed and all pending updates have processed. Tickets themselves were never affected.

Read the full incident report →