Gorgias incident

AI Agent - Too many handovers

Major Ongoing View vendor source →

Gorgias is currently experiencing a major incident affecting AI Agent, which began 3h ago. The vendor's full update timeline is below.

Started
May 27, 2026, 02:20 PM UTC
Resolved
Ongoing
Duration
● 2h 29m
Detected by Pingoru
May 27, 2026, 02:20 PM UTC

Affected components

AI Agent

Update timeline

  1. investigating May 27, 2026, 02:20 PM UTC

    We are currently investigating this issue. It's most likely related to an outage on the OpenAI API, despite they haven't about it on their status page.

  2. investigating May 27, 2026, 02:25 PM UTC

    We are currently investigating this issue. It's most likely related to an outage on the OpenAI API, despite they haven't communicated about it yet.

  3. identified May 27, 2026, 02:34 PM UTC

    We've confirmed that some of the AI Agent's conversations are handed over due to a partial degradation of the OpenAI's API.