Gorgias incident

Ticket Search is delaying on one of the helpdesk cluster

Major Vendor's status page →

Resolved after 1 hour 19 minutes, affecting europe-west4-e7f4, on May 21, 2026.

monitoring May 21, 2026, 08:12 AM UTC

A fix has been implemented and we are monitoring the results.

Started
May 21, 2026, 07:21 AM UTC
Resolved
May 21, 2026, 08:41 AM UTC
Duration
1h 19m
Detected by Pingoru
May 21, 2026, 07:21 AM UTC

Affected components

europe-west4-e7f4

Update timeline

  1. investigating May 21, 2026, 07:21 AM UTC

    We are currently investigating this issue.

  2. monitoring May 21, 2026, 08:12 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 21, 2026, 08:41 AM UTC

    This incident has been resolved.

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