Gorgias incident
Some merchands are reporting orders missing from the widgets / search
Major Vendor's status page →
Resolved after 1 hour 39 minutes, affecting Shopify integration, on May 21, 2026.
We found the root cause, redeploying a previous version of the Helpdesk as a fix. No data was lost.
Affected components
Shopify integration
Update timeline
- investigating May 21, 2026, 02:24 PM UTC
We are currently investigating this issue.
- identified May 21, 2026, 02:40 PM UTC
We found the root cause, redeploying a previous version of the Helpdesk as a fix. No data was lost.
- resolved May 21, 2026, 04:03 PM UTC
Incident is resolved.
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