Gorgias incident

Some merchands are reporting orders missing from the widgets / search

Major Resolved View vendor source →

Gorgias experienced a major incident on May 21, 2026 affecting Shopify integration, lasting 1h 39m. The incident has been resolved; the full update timeline is below.

Started
May 21, 2026, 02:24 PM UTC
Resolved
May 21, 2026, 04:03 PM UTC
Duration
1h 39m
Detected by Pingoru
May 21, 2026, 02:24 PM UTC

Affected components

Shopify integration

Update timeline

  1. investigating May 21, 2026, 02:24 PM UTC

    We are currently investigating this issue.

  2. identified May 21, 2026, 02:40 PM UTC

    We found the root cause, redeploying a previous version of the Helpdesk as a fix. No data was lost.

  3. resolved May 21, 2026, 04:03 PM UTC

    Incident is resolved.