Gorgias incident

europe-west3 — Stale views data and missing ticket counts

Minor Ongoing View vendor source →

Gorgias is currently experiencing a minor incident affecting Web App, which began 5h ago. The vendor's full update timeline is below.

Started
Jun 25, 2026, 08:26 AM UTC
Resolved
Ongoing
Duration
● 5h 8m
Detected by Pingoru
Jun 25, 2026, 08:26 AM UTC

Affected components

Web App

Update timeline

  1. investigating Jun 25, 2026, 08:26 AM UTC

    Customers in the europe-west3 cluster may experience stale data in their views — including incorrect or missing ticket counts. Other regions are not impacted. Our team is actively working on a fix and will provide an update once resolved.

  2. investigating Jun 25, 2026, 08:44 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Jun 25, 2026, 09:02 AM UTC

    We have mitigated the issue affecting views in the europe-west3 cluster. Ticket counts and view data should now be updating, however performance is still degraded and updates may take longer than usual. We are monitoring the situation and will deploy a definitive fix to fully resolve the issue.